MyLO - My Learning Online

Just getting a spinning circle when accessing Web Conferencing

When using Google Chrome to access web conferencing you get a spinning purple circle and it does not load.

This is due to an update in the Google Chrome browser.

  1. To fix this you will need to open your browser and go to settings:Click on Google Chrome Settings
  2. Put in a search for the term third. Then press on Content settings so that this can be updated.Click on Content settings
  3. Untick the option "Block third-party cookies and site data". Press Done
    Untick the option to block third party data

More information can be found here: https://www.chromium.org/for-testers/bug-reporting-guidelines/uncaught-securityerror-failed-to-read-the-localstorage-property-from-window-access-is-denied-for-this-document

Another cause for this issue in other browsers is due to the disabling of Cookies. Information on this is here: https://blackboard.secure.force.com/publickbarticleview?id=kA7390000004FQK

Please follow the linked information to assist with this in your browser.