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Important Information for Students (PDF 167KB)

Access the MyPrint Dashboard: myprint.utas.edu.au

  • To add credit to your account or view your balance
  • Manage your print jobs
  • Setup your mobile devices for printing

Please Note: The MyPrint Dashboard, including adding funds to your account is only available from within the University network.

Instructions and User Guides

Quick Start Guide

There are 3 Steps to get Started with MyPrint

1. Set up the Print Queue

2. Register your ID with a MyPrint Printer

3. Manage MyPrint via your Personal Dashboard


1 SET UP THE PRINT QUEUE
  1. Navigate to your MyPrint Dashboard myprint.utas.edu.au and log in with your UTAS network username and password.
  2. Navigate to the Mobility Print Option on the left hand menu.
  3. Select your operating system from the left hand menu and follow the instructions.

PLEASE NOTE On some devices a certificate notice will pop up. Please click 'accept' to continue the installation.


2 REGISTERING YOUR ID TO THE PRINTER

The first time you use MyPrint you need to complete the following steps to associate your ID with MyPrint. You only need to complete this once for your ID to be registered to all MyPrint printers.

  1. Swipe your ID on the Printer (Look for the sticker label / card reader on the printer showing where to swipe).
  2. PLEASE NOTE - Only use UTAS issued ID such as staff or student ID cards, print cards or building access card and fobs.

  3. Enter your UTAS network username and password.
  4. Press 'Log-in'.
  5. You should now be automatically logged in when you tap your ID on the machine.

PLEASE NOTE - Complete the following steps if registration of your ID is not successful.

  • If you attempted registration using your UTAS email address, try again instead using your Network Username.
  • If you attempted registration using your Network user name, try again using your UTAS email address.

3 MANAGE MYPRINT VIA YOUR PERSONAL DASHBOARD

The MyPrint Dashboard allows students to access information about their print usage as well as manage their electronic purse.

To access your MyPrint Dashboard follow these instructions:

  1. Open your web browser and navigate to myprint.utas.edu.au
  2. Enter your UTAS network username and password.
  3. Click 'Log-in'.
  4. You should now be logged in to your individual MyPrint Dashboard.
  5. For a more detailed view of the University's and your own personal environmental impact click on the 'Environmental Dashboard' in the 'Environmental Impact' section on the summary page (see example in the second image below).
Quick Start Guide

There are 3 Steps to get Started with MyPrint

1. Set up the Print Queue

2. Register your ID with a MyPrint Printer

3. Manage MyPrint via your Personal Dashboard


1 SET UP THE PRINT QUEUE
  1. Navigate to your MyPrint Dashboard myprint.utas.edu.au and log in with your UTAS network username and password.
  2. Navigate to the Mobility Print Option on the left hand menu.
  3. Select your operating system from the left hand menu and follow the instructions.

2 REGISTERING YOUR ID TO THE PRINTER

The first time you use MyPrint you need to complete the following steps to associate your ID with MyPrint. You only need to complete this once for your ID to be registered to all MyPrint printers.

  1. Swipe your ID on the Printer (Look for the sticker label / card reader on the printer showing where to swipe).
  2. PLEASE NOTE - Only use UTAS issued ID such as staff or student ID cards, print cards or building access card and fobs.

  3. Enter your UTAS network username and password.
  4. Press 'Log-in'.
  5. You should now be automatically logged in when you tap your ID on the machine.

PLEASE NOTE - Complete the following steps if registration of your ID is not successful.

  • If you attempted registration using your UTAS email address, try again instead using your Network Username.
  • If you attempted registration using your Network user name, try again using your UTAS email address.

3 MANAGE MYPRINT VIA YOUR PERSONAL DASHBOARD

The MyPrint Dashboard allows students to access information about their print usage as well as manage their electronic purse.

To access your MyPrint Dashboard follow these instructions:

  1. Open your web browser and navigate to myprint.utas.edu.au
  2. Enter your UTAS network username and password.
  3. Click 'Log-in'.
  4. You should now be logged in to your individual MyPrint Dashboard which looks similar to the image below.
  5. For a more detailed view of the University's and your own personal environmental impact click on the 'Environmental Dashboard' in the 'Environmental Impact' section on the summary page (see example in the second image below)
Quick Start Guide

There are 3 Steps to get Started with MyPrint

1. Set up the Print Queue

2. Register your ID with a MyPrint Printer

3. Manage MyPrint via your Personal Dashboard


1 SET UP THE PRINT QUEUE
PLEASE NOTE: Linux support is limited and not guaranteed. Instructions are based off a Ubuntu installation and some steps may vary slightly depending on your installation of Linux. Fore more detailed instructions please refer to this user guide (PDF 975 KB)
In order to successfully install MyPrint on Linux devices you will need:
  • A valid University of Tasmania Active Directory user login
  • Administrator / root access to your operating system
  • CUPS compatible printing utility for your operating system
  • Users can install any required SAMBA and SMBclient packages
  1. Click on the following link to download the PPD file and copy the file to the following directory: '/usr/shares/cups/models/Toshiba'
  2. Open 'Printers' and click on 'Add'
  3. Select 'Enter URI' under 'Devices' and enter the following URI 'smb://myprintqueue.utas.edu.au/myprint'
  4. Select 'Provide PPD file' under 'Choose Driver' and open the file located in the directory from step 1 then click 'forward'
  5. Leave the default settings as displayed. Click 'forward' then 'apply' under 'printer description'
  6. You will now need to print a test page to authenticate your device to MyPrint using the following syntax:

username: utas\<username>

password: ***************


2 REGISTERING YOUR ID TO THE PRINTER

The first time you use MyPrint you need to complete the following steps to associate your ID with MyPrint. You only need to complete this once for your ID to be registered to all MyPrint printers.

  1. Swipe your ID on the Printer (Look for the sticker label / card reader on the printer showing where to swipe).
  2. PLEASE NOTE - Only use UTAS issued ID such as staff or student ID cards, print cards or building access card and fobs.

  3. Enter your UTAS network username and password.
  4. Press 'Log-in'.
  5. You should now be automatically logged in when you tap your ID on the machine.

PLEASE NOTE - Complete the following steps if registration of your ID is not successful.

  • If you attempted registration using your UTAS email address, try again instead using your Network Username.
  • If you attempted registration using your Network user name, try again using your UTAS email address.

3 MANAGE MYPRINT VIA YOUR PERSONAL DASHBOARD

The MyPrint Dashboard allows students to access information about their print usage as well as manage their electronic purse.

To access your MyPrint Dashboard follow these instructions:

  1. Open your web browser and navigate to myprint.utas.edu.au
  2. Enter your UTAS network username and password.
  3. Click 'Log-in'.
  4. You should now be logged in to your individual MyPrint Dashboard which looks similar to the image below.
  5. For a more detailed view of the University's and your own personal environmental impact click on the 'Environmental Dashboard' in the 'Environmental Impact' section on the summary page (see example in the second image below)

This section contains user guides for the following functions:

  • Scan to Email
  • Scan to USB
  • Photo Copy
  • Mobility Print (BYOD printing including mobile and tablet devices)


Basic Functions

Release a Print Job

  1. Print your document ensuring you select the 'MyPrint' queue
  2. Present your ID on the ID reader on the printer to log-in
  3. Select 'Print Release'
  4. Select the print job you wish to print then select print.
  5. Select the arrow in the top right corner of the touch screen to log out of your account.

Scan to Email

  1. Present your ID on the ID reader on the printer to log-in
  2. Select ‘Scan’ on the touch screen
  3. Place your documents on the printer
  4. Touch the start option to begin scanning. The documents will be sent to your registered email address.
  5. Select the arrow in the top right corner of the touch screen to log out of your account.

WARNING: Scan to email functionality is only available for files up to 30 MB in size. For larger files, scan to USB.

Scan to USB

  1. Present your ID on the ID reader on the printer to log-in
  2. Select ‘Access Device’ on the touch screen
  3. Insert your USB storage device into the slot located in the left hand side of the touch screen
  4. Select ‘eBridge Plus for USB Storage’
  5. Place your documents on the printer
  6. Select scan then start
  7. Select the arrow in the top right corner of the touch screen to log out of your account.

Photocopy

  1. Present your ID on the ID reader on the printer to log-in
  2. Select ‘Access Device’ on the touch screen
  3. Select copy
  4. Place your documents on the printer
  5. Press the green ‘start button’ on the printer (not on the touch screen to commence)
  6. Select the arrow in the top right corner of the touch screen to log out of your account.

Mobility Print (Includes printing from mobile and tablet devices)

  • Mobility Print simplifies the printing process for bring your own devices (BYOD) and other end-user managed devices such as smartphones, tablets, laptops or Chromebooks.
  • By following a few simple steps, users can quickly discover and print to any MyPrint printer when connected to Eduroam or on the University Network.

How to access Mobility Print

  1. Navigate to your MyPrint Dashboard myprint.utas.edu.au and log in with your UTAS network username and password.
  2. Navigate to the Mobility Print Option on the left hand menu.
  3. Select your operating system from the left hand menu and follow the instructions.

Mobility Print Instructional Videos

Overview of Mobility Print

How to print from a Windows device

How to print from a MacOS device

How to print from an iOS device

How to print from an Android device

How to print from a Chromebook

Frequently Asked Questions

What is MyPrint?

Diagram showing the four elements of the MyPrint solution (toshiba hardware, Winc as the service provider, Papercut as the software solution and the UTAS print and copy policy)

  • MyPrint is the name of the University of Tasmania’s Managed Print Service. A 'Managed Print Service' is a program offered by print providers that manage all aspects of business printing devices, including printers, scanners, faxes and copiers including the machines, software, support and consumables.
  • By optimizing these devices, businesses save money, produce less waste and increase efficiency.
  • The MyPrint Solution comprises of the following four components:
    • New Toshiba Print Hardware.
    • End to end managed print service provided by WINC.
    • Print Management Software and billing reports from Papercut.
    • Supported by a new print policy and billing reconciliation process from the University of Tasmania.

What are the benefits?
  • Optimised machines tailored to our usage needs will be more efficient and consistent with our carbon footprint policy.
  • Improved student printing experience (including an improved electronic purse for managing credit).
  • Improved document security when printing.
  • Proactive support model (which includes automated toner replacement).
  • Visibility of printer usage on many levels (which can be fully customised to reporting requirements).
  • Better quality and more reliable printing.
  • Ability to easily print to any printer at any time.
  • Consolidation of multiple vendor contracts, models of printers and support arrangements will result in a reduction of cost.

How will we be disposing of the old printers in a sustainable way?
  • Charity – As a first priority we will look to donate working printers to others in need.
  • Sale - If sensible and appropriate we may choose to sell some devices.
  • Sustainable disposal – e-waste disposal consistent with our current e-waste practices where we either on sell or break down of raw materials.

What is the brand of printers we will be using?
  • Toshiba.
What are the costs for Student Printing
  • The cost for Student Printing has been reduced through MyPrint - Please see the table below for further details.
Printing Type New MyPrint Printing Costs
A4 Black & White 8 Cents
A3 Black & White 16 Cents
A4 Colour 24 Cents
A3 Colour 48 Cents

How is photocopying charged?
  • Photocopying is charged at the same price as printing.

Is there charging for scanning?
  • No, there is no charge for scanning to your email or USB device.
How do I add credit to my account?

Credit is applied to your MyPrint account in the same manner that is currently used, via OneStop.

  1. Navigate to the MyPrint Dashboard: myprint.utas.edu.au
  2. Select 'Add Funds' from the left hand menu and follow on screen instructions.
  3. Please allow 2 minutes for the funds to be transferred to your Purse.

Please Note the Following:

  • The MyPrint Dashboard, including adding funds to your account is only available from within the University network.
  • If the amount has not been transferred after that time, please email accounts.receivable@utas.edu.au

PLEASE NOTE - Only use UTAS issued ID such as staff or student ID cards, print cards or building access card and fobs.

Do I require ID to use the printer?
  • ID cards are not required to access printing however they will make using the print solution much easier for you as an alternative to entering your network username and password on the machine.

Is my existing ID compatible?
  • We believe that most existing ID cards are compatible.
  • Alternatively new cards can be obtained by following existing processes.

Will my ID still work if it has expired?
  • If it is a compatible card it will still work even if it has expired.

What happens if I don’t release my print job?
  • Print jobs will be stored in the MyPrint queue for 8 hours. After this time they will be permanently deleted and will need to be printed again should you wish to complete the print job.
How to get help

For all queries please contact WINC Support by phone or email.

T: 1300 136 538
E: tas.mps@winc.com.au

PLEASE NOTE: When contacting WINC the following information needs to be available before they can action your request. WINC will not be able to assist you without this information.

  • Printer ID Number (WINC Sticker on the printer)
  • UTAS Printer Number (ie UTASPRT-#### - This is located on the printer control panel)
  • Your University username or email
  • A return contact phone number for you
  • A brief summary of the issue you are experiencing


MyPrint has stopped working on my MAC

If you have recently changed your University password this may not have updated your MyPrint credentials correctly.

  • Return to your document and follow the usual process to print. You will be prompted to re-enter your University username and password.
  • Navigate to the 'Keychain Access' tool via either the 'Spotlight Search' function or the 'Launch Pad'.
  • Locate MyPrint from the Key Chain list and delete it. This will force a reset of your MyPrint password.

PLEASE NOTE: Ensure that the username populated is your University username as in some cases it will default to the MAC user name.


ID is not associating with printer

  • Alternatively, if this is your first time registering the ID it may indicate that your ID is not compatible.
  • The reader on the printer is very sensitive. If you have other compatible ID in close proximity (such as in your wallet) the registration process may re-start if the printer has picked up the incorrect ID.

Log-in credentials are not registering ID to printer

  • If you have entered your University email address as the log-in, try entering your network log-in name instead.
  • Alternatively, if you have tried initially with your network log-in, log in with your University email address.
When will student printers be rolled out?
  • These dates have been chosen carefully to minimise the impact on students.
  • The majority of Student Facing Printers will be implemented over the weekend of 17th and 18th of November 2018.
  • Some Lab Printers will be implemented over the following two weeks.

Print & Copy Policy

Print & Copy Policy to be provided as soon as finalised.