Profiles

Kathy Eljiz

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Kathy Eljiz

Senior Lecturer in Health Service Management
Tasmanian School of Business & Economics

Off-Campus

+61 2 8738 6118 (phone)

Kathy.Eljiz@utas.edu.au

This health services researcher is forcing a rethink of academic roles

Isolating the real-world value.

Instead of being located at the University of Tasmania’s campus in Hobart, Dr Kathy Eljiz, a senior lecturer and researcher at the Australian Institute of Health Service Management (AIHSM) at the Tasmanian School of Business and Economics, is based 1,000 km away in Sydney.

At the South Western Sydney Local Health District, Dr Eljiz is an embedded academic, where she applies the education-research skills used in academia directly to the operational hub of a major health institution.

A key focus of her role is to develop new strategies to improve the organisation and management of services and patient care by working collaboratively with health executives and managers.

Dr Eljiz also coordinates the Master of Health Service Management degree for the AIHSM, guiding health professionals in becoming more effective managers and leaders , now and into the future.

What attracted Dr Eljiz to this embedded academic role was the collaborative approach of foresighted health and university executives more than a decade ago to establish the AIHSM.

“Academics can learn a lot from industry, but on the other hand, academics can teach a lot to industry, as well,” says Dr Eljiz.

Prior to this role, Dr Eljiz researched and taught in management for more than 10 years.

“I thought it was interesting, because I had never even heard of an academic embedded in a health service before,” she says.

Dr Eljiz collaborates with executives in the health services sector to identify their key priorities, and assist them in effective courses of action to achieve them.

This approach taps into Dr Eljiz’s main interests in trying to close the theory-practice gap, and improve the organisation and management of healthcare. She wants to encourage both sides – academia and health professionals – to think closely about their interactions with the other’s industry.

“It’s really trying to close the gap between theory and practice and merge the two together,” says Dr Eljiz. “This can then feed back into the healthcare system and contribute to a greater body of knowledge, and improve the knowledge, skills, and capabilities of healthcare managers.”

The idea draws inspiration from the health system itself. In medical and nursing schools, it is common practice to invite external industry professionals to teach.

“Within universities, whether it’s coursework or research, we have a responsibility to meet the needs of industry,” says Dr Eljiz.

One of the skills she aims to communicate is the critical assessment of evidence – and how to use it in the context of healthcare management practice.

“Evidence is informed by practice, and practice is informed by evidence. It’s getting people to engage in evidence-based healthcare management,” she says.

“But that evidence is changing, it’s not just coming from an academic sitting in an office – it’s from someone who is co-creating it with industry.”

Four years since beginning her work with the AIHSM and being based in the South Western Sydney Local Health District, Dr Eljiz says the experience has changed her philosophy to research and teaching.

In particular, she’s demonstrating a new way of how knowledge is developed, translated, and disseminated.

“Being here, I’ve started thinking and presenting in a different way. My audience is now health service managers, so I’m breaking it down so they can see real-world value,” Dr Eljiz says.

“It’s such a unique and privileged position to be in.”

Research that makes a difference

Kathy joined the Australian Institute of Health Service Management in January 2014 as Senior Lecturer. Her primary role is to coordinate the Master of Health Service Management which has been designed to provide management professionals working in the health sector with contextual training on contemporary professional management practice. In her role, Kathy is embedded in the health system, located within the Centre for Education and Workforce Development Unit of South West Sydney Local Health District (SWSLHD). From there she manages the Masters degree nationally as well as coordinating the specific learning needs of the trainees who sit within the Graduate Health Management Program of the SWSLHD.

Kathy is an experienced and passionate management educator who has worked in several major Australian universities including roles as a research fellow in public health and lecturer in an MBA school. She has been actively researching in the field of Health Services Management since 2006 when she began a PhD in the area. Kathy graduated with a PhD in 2009 and her doctoral thesis was entitled 'Who really matters: a mixed methods investigation into interoccupational and professional dynamics when managing patient flow'.

After devoting three years of research acquiring her PhD in the field of Organisational Culture in the context of Health Services Management, she has since branched out into a number of other fields including extensive teaching in organisational behaviour, organisational change, organisational design and strategy, innovation, ethics and marketing. Kathy is increasing her areas of interest in management and is currently supervising doctorates in the areas of the role of allied health for mental health patients, an evaluation of the NSW drug MERIT program, and governance and health services reform.

Career summary

Qualifications

BBus & Comm (Hons), GCHE, PhD

Teaching

Teaching responsibility

  • Organisational behaviour
  • Organisational change
  • Organisational design and strategy
  • Innovation
  • Positive organisational scholarship
  • Ethics
  • Postgraduate teaching
  • Observational research
  • Qualitative research
  • Mixed methods research
  • Assisting in postgraduate training

View more on Dr Kathy Eljiz in WARP

Expertise

  • Organisational behaviour
  • Organisational change
  • Organisational design and strategy
  • Innovation
  • Positive organisational scholarship
  • Ethics
  • Postgraduate teaching
  • Observational research
  • Qualitative research
  • Mixed methods research
  • Assisting in postgraduate training

Fields of Research

  • Health Economics (140208)
  • Health Care Administration (111709)
  • Business and Management (150399)
  • Organisational Planning and Management (150312)
  • Health Information Systems (incl. Surveillance) (111711)
  • Medicine, Nursing and Health Curriculum and Pedagogy (130209)
  • Nursing (111099)
  • Commerce, Management, Tourism and Services (159999)
  • Medical and Health Sciences (119999)

Research Objectives

  • Health (929999)
  • Health and Support Services (920299)
  • Health Policy Evaluation (920208)
  • Management and Productivity (910499)
  • Learner and Learning Achievement (930101)
  • Nursing (920210)

Publications

Total publications

29

Journal Article

(9 outputs)
YearCitationAltmetrics
2018Eljiz K, Greenfield D, Molineux J, Sloan T, 'How to improve healthcare? Identify, nurture and embed individuals and teams with 'deep smarts'', Journal of Health, Organization and Management pp. 1-9. ISSN 1477-7266 (2018) [Refereed Article]

DOI: 10.1108/JHOM-09-2017-0244 [eCite] [Details]

Co-authors: Greenfield D

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2017Greenfield D, Eljiz K, Butler-Henderson K, 'It takes two to tango: customization and standardization as colluding logics in healthcare', International Journal of Health Policy and Management, 6, (7) pp. 1-3. ISSN 2322-5939 (2017) [Contribution to Refereed Journal]

DOI: 10.15171/ijhpm.2017.77 [eCite] [Details]

Citations: Scopus - 1

Co-authors: Greenfield D; Butler-Henderson K

Tweet

2017Karimi L, Dadich A, Fulop L, Leggat SG, Rada J, et al., 'Empirical exploration of brilliance in health care: perceptions of health professionals', Australian Health Review, 41, (3) pp. 336-343. ISSN 0156-5788 (2017) [Refereed Article]

DOI: 10.1071/AH16047 [eCite] [Details]

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2016Brandis S, Fisher R, McPhail R, Rice J, Eljiz K, et al., 'Hospital employees' perceptions of fairness and job satisfaction at a time of transformational change', Australian Health Review, 40, (3) pp. 292-298. ISSN 0156-5788 (2016) [Refereed Article]

DOI: 10.1071/AH15031 [eCite] [Details]

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2016Fitzgerald A, Ogrin R, Hayes K, Curry J, Eljiz K, et al., 'Balancing yin and yang: the development of a framework using participatory action research for the translation and implementation (Part 1) of new practices', Asia Pacific Journal of Health Management, 11, (1) pp. 14-24. ISSN 1833-3818 (2016) [Refereed Article]

[eCite] [Details]

Citations: Web of Science - 1

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2015Dadich A, Fulop L, Ditton M, Campbell S, Curry J, et al., 'Finding brilliance using positive organizational scholarship in healthcare', Journal of health organization and management, 29, (6) pp. 750-777. ISSN 1477-7266 (2015) [Refereed Article]

DOI: 10.1108/JHOM-11-2013-0256 [eCite] [Details]

Citations: Scopus - 2Web of Science - 2

Co-authors: Campbell S

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2015Hayes KJ, Eljiz K, Dadich A, Fitzgerald JA, Sloan T, 'Trialability, observability and risk reduction accelerating individual innovation adoption decisions', Journal of Health Organization and Management, 29, (2) pp. 271-294. ISSN 1758-7247 (2015) [Refereed Article]

DOI: 10.1108/JHOM-08-2013-0171 [eCite] [Details]

Citations: Scopus - 1Web of Science - 2

Tweet

2011Eljiz K, Hayes K, Dadich A, Fitzgerald J, Sloan T, et al., 'Can that work for us? Analysing Organisational, Group and Individual Factors for Successful, Health Services Innovation', Asia Pacific Journal of Health Management, 6, (2) pp. 280-292. ISSN 1833-3818 (2011) [Refereed Article]

[eCite] [Details]

Tweet

2011Fitzgerald JA, Eljiz K, Dadich A, Sloan T, Kobilski s, 'Health services innovation: evaluating process changes to improve patient flow', International Journal Healthcare Technology and Management, 12, (3/4) pp. 280 - 292. ISSN 1758-7247 (2011) [Refereed Article]

DOI: 10.1504/IJHTM.2011.040479 [eCite] [Details]

Citations: Scopus - 7

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Chapter in Book

(2 outputs)
YearCitationAltmetrics
2011Curry JM, Fitzgerald JA, Eljiz K, 'Patient journey modelling: using students as a vehicle for the diffusion of innovation', Health Informatics: The Transformative Power of Innovation, IOS press, D.P. Hansen, A.J. Maeder & Schaper L.K. (ed), Netherlands, pp. 35-43. ISBN 978-1-60750-790-1 (2011) [Research Book Chapter]

[eCite] [Details]

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2009Eljiz K, Fitzgerald JA, Sloan T, 'Interpersonal relationships and decision-making about patient flow: What and who really matters?', Culture and climate in health care organizations, Palgrave McMillan, J Braithwaite, P Hyde and C Pope (ed), United Kingdom, pp. 70-81. ISBN 9780230584655 (2009) [Research Book Chapter]

[eCite] [Details]

Conference Publication

(16 outputs)
YearCitationAltmetrics
2016Siddiqui N, Butler-Henderson K, Eljiz K, Greenfield D, 'Many brains make student learning lighter work: investigating peer-to-peer synchronous engagement to engage the postgraduate online student', Teaching Matters 2016 - Conference Program, 7 December 2016, Launceston, Tasmania (2016) [Conference Extract]

[eCite] [Details]

Co-authors: Siddiqui N; Butler-Henderson K; Greenfield D

2013Fitzgerald JA, Ogrin R, Eljiz K, 'Coming to the ParTI: the development of a participatory action research for translation and implementation framework', the 27th Australian and New Zealand Academy of Management Conference Proceedings, 10-12 September, Liverpool (2013) [Non Refereed Conference Paper]

[eCite] [Details]

2012Eljiz K, Hayes KJ, Fitzgerald JA, Sloan T, 'Process and project work orientations in hospital care: a misalignment of worlds', International Organisational Behaviour in Healthcare Conference Proceedings, 15-17 April, Trinity College Dublin, (2012) [Non Refereed Conference Paper]

[eCite] [Details]

2012Eljiz K, Molineux J, Fitzgerald JA, Sloan T, 'Assisting efficiencies in patient flow: moving below the surface to sustain capability gaps in health systems', Creating Sustainable Organizations: The Human and Social Dimensions Colloquium, 10-11 Dec, Geelong (2012) [Non Refereed Conference Paper]

[eCite] [Details]

2012Hayes K, Campbell S, Curry J, Dadich A, Ditton M, et al., 'Building a Research Community of Practice, and Researching Brilliance in Health Care: Now', Australian and New Zealand Academy of Management, 5-7 December, Perth, pp. 1-19. (2012) [Refereed Conference Paper]

[eCite] [Details]

Tweet

2011Curry JM, Fitzgerald JA, Eljiz K, 'Patient Journey Modelling: Using students as a vehicle for the diffusion of innovation,', Health Informatics Society of Australia Conference, 1 - 4 August, Brisbane (2011) [Non Refereed Conference Paper]

[eCite] [Details]

2010Dadich A, Hayes K, Fitzgerald JA, Sloan T, Eljiz K, 'Using visual analysis to sail the rough seas of healthcare reform', Australia College of Health Service Executives National Congress (2010) [Non Refereed Conference Paper]

[eCite] [Details]

2010Eljiz K, Dadich A, Hayes K, Fitzgerald JA, Sloan T, et al., 'Individual factors influencing the diffusion of process innovations between manufacturing and health services settings', Organisational Behaviour in Health Care Conference, 11 - 14 April, Birmingham (2010) [Non Refereed Conference Paper]

[eCite] [Details]

2010Eljiz K, Fitzgerald JA, Sloan T, 'Health Services Innovation - achieving stakeholder participation', Continuous Innovation Network (CINet), Zurich (2010) [Non Refereed Conference Paper]

[eCite] [Details]

2010Eljiz K, Fitzgerald JA, Sloan T, Chapman G, 'A model for stakeholder interactions in hospitals: towards understanding the patient flow process', Australian and New Zealand Academy of Management Conference, Adelaide (2010) [Non Refereed Conference Paper]

[eCite] [Details]

2010Eljiz K, Hayes K, Dadich A, Fitzgerald JA, Sloan T, et al., 'Group factors influencing the diffusion of process innovations between manufacturing and health services settings', Organisational Behaviour in Health Care Conference, 11 - 14 April, Birmingham (2010) [Non Refereed Conference Paper]

[eCite] [Details]

2010Eljiz K, Hayes K, Dadich A, Fitzgerald JA, Sloan T, et al., 'Can that work for us? Analysing organisational, group and individual factors for successful health services innovation', Australia College Of Health Service Executives National Congress. (2010) [Non Refereed Conference Paper]

[eCite] [Details]

2010Hayes K, Dadich A, Eljiz K, Fitzgerald JA, Sloan T, et al., 'Analysing organisational, group and individual factors to increase the probability of successful innovation implementation', Organisational Behaviour in Health Care Conference, 11 - 14 April, Birmingham (2010) [Non Refereed Conference Paper]

[eCite] [Details]

Co-authors: Hayes K

2008Eljiz K, Fitzgerald JA, Sloan T, 'Managerial decision-making in health care: what and who really matters?', Organizational Behavior in Health Care, Sydney (2008) [Non Refereed Conference Paper]

[eCite] [Details]

2008Eljiz K, Fitzgerald JA, Sloan T, 'Enabling Decision Making Flow through Experience, Learning, and Mentoring', Society for Health Administration Programs in Education, Brisbane (2008) [Non Refereed Conference Paper]

[eCite] [Details]

2008Eljiz K, Fitzgerald JA, Smulders F, 'Expertise at work: Towards recognition and maintenance of Deep Smarts characteristics', Continuous Innovation Network (CINet), Madrid (2008) [Non Refereed Conference Paper]

[eCite] [Details]

Contract Report, Consultant's Report

(2 outputs)
YearCitationAltmetrics
2016Greenfield D, Milne J, Eljiz K, Butler-Henderson K, Siddiqui N, 'Research report: an investigation of participants' experiences and perceptions of the joint acute and aged care accreditation survey pilot in two health services', Australian Institute of Health Service Management, University of Tasmania, Australia (2016) [Consultants Report]

[eCite] [Details]

Co-authors: Greenfield D; Milne J; Butler-Henderson K; Siddiqui N

2016Greenfield D, Milne J, Eljiz K, Butler-Henderson K, Siddiqui N, 'Executive Summary - Evaluation report: an investigation of participants' experiences and perceptions of the joint acute and aged care accreditation survey pilot in two health services', Australian Institute of Health Service Management, Australia (2016) [Consultants Report]

[eCite] [Details]

Co-authors: Greenfield D; Milne J; Butler-Henderson K; Siddiqui N

Grants & Funding

Funding Summary

Number of grants

5

Total funding

$1,855,500

Projects

Evaluate patient compliance with online and telephone-based triage recommendations to seek assessment in a Hospital Emergency Department (2018)$25,000
Description
The purpose of this study is to investigate levels of compliance to attend an Emergency Department or not with advice delivered by telephone and online services, and the appropriateness of the advice provided.
Funding
Chappell Dean Pty Ltd ($25,000)
Scheme
Contract Research
Administered By
University of Tasmania
Research Team
Greenfield D; Siddiqui N; Butler-Henderson K; Eljiz K
Year
2018
Studying the impact of the SLHD health services management program (2017 - 2021)$1,250,000
Description
The research study is investigating the impact of the Sydney Local Health District (SLHD) health service management (HSM) program. The HSM program strives to improve organisational management, leadership, and staff capability in the health services. The research will examine the activities and outcomes from the HSM program across a longitudinal period.
Funding
Sydney Local Health District ($1,250,000)
Scheme
Contract Research
Administered By
University of Tasmania
Research Team
Greenfield D; Butler-Henderson K; Eljiz K; Siddiqui N; Milne J; Low S; Warwick SM; Torugsa N
Period
2017 - 2021
Investigating the SWSLHD Transforming your experience program (2017 - 2019)$540,000
Description
The research study is investigating the impact of the South Western Sydney Local Health District (SWSLHD) program entitled Transforming your experience (TYE). The TYE program is seeking to improve organisational functioning, staff engagement and the patient/family experience with the health services. The research will examine healthcare organisational development, management and leadership improvement activities to determine the impact of the TYE program for staff and patients/ families.
Funding
South Western Sydney Local Health District ($540,000)
Scheme
Contract Research
Administered By
University of Tasmania
Research Team
Greenfield D; Eljiz K; Siddiqui N; Butler-Henderson K; Milne J; Low S; Warwick SM; Torugsa N
Period
2017 - 2019
An investigation of the join acute and aged care accreditation trial in two health services (2016)$18,000
Description
A pilot study to investigate staff, audit/survey teams and acrediting organisation's experiences of the combined Australian Aged Care Agency (AACQHC) and Australian Council for Healthcare Standards (ACHS) accreditation trial.
Funding
Australian Council on Healthcare Standards ($18,000)
Scheme
Contract Research
Administered By
University of Tasmania
Research Team
Greenfield D; Eljiz K; Butler-Henderson K; Siddiqui N
Year
2016
Research and report on the implementation of the Australian Health Service Safety and Quality Accreditation (AHSSQA) Scheme (2016)$22,500
Description
The Australian Commission on Safety and Quality in Health Care requires a written research report on proposed reform of the AHSSQA Scheme. The purpose of the document is to: research and describe a package of strategies for the reform of the AHSSQA Scheme to achieve the twin objectives of improving the effectiveness of the assessment processes and reducing reliance on accreditation for verifying Standards compliance; provide detail on the level of research and other evidence to support these recommendations; outline the limitations and opportunities of these elements of the proposed reform; and, present the reform package in an inforgraphic, if appropriate.
Funding
Australian Commission on Safety and Quality in Health Care ($22,500)
Scheme
Contract Research
Administered By
University of Tasmania
Research Team
Greenfield D; Siddiqui N; Butler-Henderson K; Eljiz K
Year
2016

Research Supervision

Current

2

Current

DegreeTitleCommenced
PhDWhat is the Role of Allied Health in the Future of Mental Health Services in the Public Sector2014
PhDNursing New Graduate Led Wards: Evaluation of a model to bridge the theory-practice gap2016