Service & Project Delivery

Contact Us

Service and Project Delivery is committed to understanding needs and facilitating the provision of high level services to all staff and students of the university.

We are conscious that to succeed in delivering a high level of service quality across the university we must maintain a consistent approach, and continue to support the review and improvement of processes. This includes providing the opportunity for consultation to enable positive continuous service improvements.

We encourage staff feedback and offer this via two mechanisms:

  • a bi-yearly staff survey of professional services and;
  • open email communication, including an anonymous option see Feedback

We hope to be able to address concerns where appropriate but please be aware that if you submit anonymously we will not be able to directly respond to your query.

Service Delivery Team: Phone & Email

Mr Brett Harris

Director, Service and Project Delivery
Office of the Chief Operating Officer

  • Oversight and strategy development
  • Governance
  • Project management
  • University wide focus

+61 3 6226 8524

Mr John Clements

Deputy Director, Service Delivery
Office of the Chief Operating Officer

  • 12 PSR initiatives
  • Lead: HR, Finance, OMC
  • CI process; model, engagement and culture
  • Service delivery
  • Lead institutional efficiency review

+61 3 6324 3925

Mrs Gina Hadolt

Service Delivery Officer, Service Delivery
Office of the Chief Operating Officer

  • Lead: CSD, Student Centre, ITS, Research
  • Communication
  • Performance measures
  • Continuous improvement
  • Service delivery

+61 3 6226 8519