University of Tasmania, Australia

Our Service Delivery Vision

Streamlined and efficient professional services built on a shared purpose and collaboration that enables institutional outcomes in research, learning and teaching and community engagement.

Professional Services Survey

What we do

Service Delivery facilitates effective partnerships across the University in the delivery of high quality professional services to support research, learning and teaching, and community engagement.

How we do it

Through engagement - identifying and pursuing improvement opportunities in collaboration with relevant UTAS staff. The consultation process is recognised as a valued and crucial part of service delivery and plays a vital role in shaping the quality and improvement of service delivery.

Through assessment - measuring the change in performance of services delivered through assessment internally (against a baseline and agreed metrics) and against external peer institutions.

How this benefits UTAS

By assuring the level and quality of professional service across the University that supports the strategic objectives in the priority areas of research, students and community and by facilitating ongoing enhancement of those services through continuous improvement.

Continuous Service Improvement

Service Delivery aims to constantly seek small incremental improvements through non-disruptive processes.