- identifying and pursuing improvement opportunities in collaboration with
relevant UTAS staff. The consultation process is recognised as a valued
and crucial part of service delivery and plays a vital role in shaping the
quality and improvement of service delivery.
We do it
Advising the Senior Management Team (SMT) on
improvements to administrative operating models and promoting the business
benefits to be gained from ongoing monitoring of services for continuous
Advising on matters relating to administrative
efficiency to University committees including SMT, divisional directorates,
Faculty Executives and other relevant committees and working groups.
collaboration and mutual support among staff in Division, Faculty and Institute
service delivery management positions or their equivalent, enabling staff to
provide the best level of service and expertise.
Aligning objectives of desired
service delivery outcomes directly to UTAS’ strategic goals and Divisional
Providing support to service delivery managers to
ensure effective outcomes and outputs of the administrative operating model.
Offering advice, through the Chief Operating Officer,
regularly to the SMT regarding the review, redevelopment and implementation of an improved
operating model for the delivery of administrative services across the
an effective quality assurance strategy is in place for the governance and
management of administrative structures and services.
administrative structures, resources and processes to provide the university
with benefits consistent with the targets established for administrative
administrative structures and processes with all Divisions, Faculties,
Institutes, and Schools across the University to identify and pursue
improvement opportunities in collaboration with relevant staff in the Divisions
and the Faculties and Institutes.