University of Tasmania, Australia

The Director of Service and Project Delivery will work with staff in the Divisions to realise collaborative opportunities for improvement in service delivery and foster a culture of service improvement into the future.

The approach will draw together the collective experience and expertise of managers across the university in the following broad areas:

• Senior management of client oriented services.
• Strategic and operational planning, policy development, and financial and quality management.
• Initiation and delivery of business improvement projects with a large organisational footprint.
• Leadership in motivating, developing and guiding staff through change in their working environment.
• Embedding service oriented values and ethical standards both in the provision of services and in working relationships with staff.
• Negotiation, consultation, and the resolution of conflict.
• Extensive knowledge of UTAS professional services processes; of relevant legislation, policies and procedures; and an understanding of University decision-making structures and procedures.
• Project management methodology, providing consistency across the university through expert training and advice.