University of Tasmania, Australia

The Client Services Desks, located in all libraries, field problems and queries relating to IT, Library or online learning. The Morris Miller and Launceston Campus Libraries operate a face-to-face Advanced IT Support Desk with helpful staff who will assist you. If these staff cannot answer your query, they will refer you to our professional Library or specialist IT staff. You can also phone the Service Desk on x1818, or 1300 304 903 (Local call charge from within Tasmania, mobiles excepted) or email on service.desk@utas.edu.au, and your enquiries will be handled in a similar way.

The Client Services Desk is the front-end of a three-tier system of support for the University community for Library, IT or online learning issues:

Client Services Desk staff deal with basic enquiries such as:

• routine procedural matters
• accepting EFTPOS payments for printing accounts and Library fines
• changing email and network passwords
• answering directional questions for Library or IT
• answering routine enquiries which can be resolved easily

Client Services Desk staff are able to recognise when a query is more in-depth, and in such cases will refer the enquiry on to the appropriate specialist staff.

Specialist support is provided by IT staff and Reference Librarians located in the Library. All non-routine issues are dealt with at this service level.

The third level of service represents support given by groups "external" to the Library. In practice this level of support is provided mainly by IT Resources and CALT staff.

Service Desk Contacts

Phone	+61 3 6226 1818 Internal: x1818 1300 304 903 (Local call charge from within Tasmania, mobiles excepted)
Fax	+61 3 6226 7669
Email	Service.Desk@utas.edu.au