Service Desk

Cookies & Cache

Enabling Cookies

Cookies are messages sent to a web browser by a web server. Their main purpose of cookies is to identify users, in order to remember login information, prepare customized web pages, or save preferences that you have set for specific web sites. UTAS Webmail uses cookies, so you will need to enable them. Please use the following instructions to enable cookies in the following web browsers.

Clearing Cache

Each time you access a web page, your browser caches (stores) it on your computer. In this way, web pages do not have to be retrieved again each time you click the Back or Forward buttons. This means that sometimes your browser will store errors it encounters. By clearing the stored pages, your browser will retrieve fresh, up-to-date versions of each page.


Enabling Cookies Clearing Cache
Internet Explorer
  • Open the Tools menu at the top of the window, then choose Internet Options. If you can't see the Tools menu, press the Alt key on your keyboard.
  • Click the Privacy tab, then the Advanced button.
  • Tick Override automatic cookie handling.
  • Set First-party Cookies and Third-party Cookies to Accept.
  • Tick Always allow session cookies.
  • Click OK then OK again.
  • Restart the browser.
  • Open the Tools menu at the top of the window, then choose Internet Options. If you can't see the Tools menu, press the Alt key on your keyboard.
  • Click the General tab.
  • Under the Browsing history section, click Delete.
  • In the list that appears, tick Temporary Internet files and Cookies. Ensure everything else is unticked.
  • Click Delete then click OK.
  • Restart the browser.
Google Chrome
  • Click the menu button in the top-right corner of the window then click Settings.
  • Scroll to the bottom of the page and click Show advanced settings.
  • Under the Privacy heading, click Content settings.
  • Under the Cookies heading, choose Allow local data to be set and untick Block third-party cookies and site data.
  • Click Done and close the Settings page.
  • Click the menu button in the top-right corner of the window.  Go down to Tools then click Clear browsing data. Alternatively press Ctrl+Shift+Del on your keyboard.
  • In the window that appears, set Obliterate the following items from to the beginning of time.
  • In the list of check boxes, tick Delete cookies and other site and plug-in data and Empty the cache.
  • Click Clear browsing data.
Mozilla Firefox
  • Open the Tools menu at the top of the window then choose Options. If you don't see the Tools menu, press the Alt key on your keyboard.
  • Click the Privacy tab at the top of the page.
  • Under the History heading, set the option next to Firefox will: to Remember history.
  • If you don't see the above option, or you use custom settings, tick Accept cookies from sites and set Accept third-party cookies to Always.
  • Open the History menu at the top of the window and choose Clear Recent History. If you don't see the Tools menu, press the Alt key on your keyboard.
  • Set Time range to clear to Everything.
  • If you don't see a list of options below the Details heading, click the arrow to expand the list.
  • Tick Cookies and Cache. Ensure all other options are unticked.
  • Click Clear Now.
Safari
  • Open the Safari menu in the top-left corner of the screen, then click Preferences.
  • Click the Privacy tab along the top.
  • Ensure Block cookies is set to from third parties and advertisers or Never.
  • Close the Preferences window.
  • Open the Safari menu in the top-left corner of the screen, then click Empty Cache.
  • In the confirmation dialog box, click Empty.