After the new University email system goes live, each user of the old email system who had entries stored in their webmail address book will receive an email which has a file containing an export of their old address book attached. This can be used to import their address book into the new system. The email contains instructions similar to those below detailing how the user can do this for themselves.
This document is provided as a reference for Service Desk staff to make sure they are aware of this process and are able to assist users who are having trouble doing this on their own. It is recommended that staff log into webmail while assisting users to make sure that they are following the correct steps (eg, which links/buttons to click).
Please follow these steps to import address book contacts:
Note that in the new address book, each Nickname is replaced by a Display Name, made from the surname and first name of each contact.
Authorised by the Chief Information Officer
2 February, 2012