Current Students

Terms, conditions and registration

Terms and Conditions

  1. I have familiarised myself with the information provided on UTAS' online counselling webpages.
  2. I am 18 years of age or older.
  3. The information I am to provide is true and correct and I agree not to deliberately omit significant information.
  4. I am a UTAS student with a current enrolment and I agree to notify UTAS online counsellors when my enrolment UTAS ceases.
  5. I accept that during our initial communications, both parties will need to evaluate whether or not we believe we can work together effectively, and whether or not online counselling is the best option for me. I also accept that either party may discontinue the counselling relationship at any time.
  6. I accept that an estimate of waiting time, if there is a waiting list in place, is provisional and UTAS will endeavour to commence online counselling as soon as practicably possible.
  7. I agree that the online counselling or therapy services provided by UTAS will be deemed to take place in Australia. I accept that the provision of these services and all our work together will be governed by the laws of Australia.
  8. I agree that neither my online counsellor nor UTAS will be held responsible for direct or consequential loss due to internet service failures or computer malfunction.
  9. I accept that none of UTAS' online counsellors are medical doctors and as such will not provide medical or psychiatric advice, and that no counselling or therapy services provided via this site will be construed as the practice of medicine.
  10. I am aware of and have considered the alternatives to online counselling, some of which include face-to-face counselling, speaking with a friend or family member, exercising, meditation, or doing nothing.
  11. I understand and accept that the provision of online counselling services is still relatively new and as such is less well-researched than other traditional methods of counselling and therapy. I understand and accept that no warranty, express or implied is provided by UTAS as to the effectiveness of the counselling service.

Personal information statement

Your personal information is being collected by the Student Centre on behalf of the University of Tasmania for the primary purpose of providing a counselling service to you. Failure to provide this information may result in you not receiving counselling. Your personal information will only be used for the primary purpose for which it is collected and disclosed to UTAS counsellors.

UTAS will ensure that your personal information is not used for another purpose or disclosed to third parties without your consent unless such a disclosure is required or permitted by law.

Your counselling information may be disclosed in the following circumstances:

  • your prior approval has been obtained to disclose information; or
  • failure to disclose the information would place you or another person at serious risk; or 
  • disclosure is necessary to prevent significant property damage; or
  • it is subpoenaed by court, or
  • in exceptional circumstances, as stated in the UTAS Privacy Policy, or
  • if disclosure is otherwise required or authorised by law.

Personal Information will be managed in accordance with the Personal Information Protection Act 2004 (Tas), and the University of Tasmania's Personal Information Privacy Policy. For information on how your personal information is being used or stored, or to access your personal information, visit the University's website at or contact the University on (03) 6226 2697. You also have the right to request access to your personal information held by the University in accordance with the Right to Information Act 2009 (Tas).

Records are maintained of online counselling transactions. Where communication is text based (i.e., live chat or email communications) those communications will be saved for future reference, and to ensure our records are as accurate as possible. In the case where you save direct recordings of text based online counselling transactions, please be aware that the counsellor's information in the form of responses and communications to you is also confidential and may not be released by yourself in any form except with the express consent of the counsellor.


I have read and understood the above terms and conditions of service and agree to be bound by these terms and conditions in receiving online counselling from UTAS.