Whilst online counselling isn't for everyone, there are some advantages that you may like to consider:
Unfortunately, online counselling is not appropriate for everyone, particularly if:
If you are experiencing any of these, please call Lifeline on 13 11 14.
There are also some limitations to working with a counsellor online. These limitations should not stop you from accessing the service, however it is important that you are aware of them.
By its nature, you can access emails from your counsellor at any time. However, your counsellor will set aside one hour each time they plan to contact you. You should consider this time your appointment and plan to send any emails you want them to read prior to this time. They will discuss and arrange this with you.
Currently UTAS offers asynchronous email for online counselling. More options are planned for the future.
Our email service is not real time, however just like in a typical appointment, your counsellor will set aside a 1 hour time slot, during which time they will read and respond to your emails, and ask questions for you to consider. You will always know when they are going to send their next email to you so you have time to think and reflect on what they have said.
Being online allows you to consult a counsellor from wherever you are in the world, provided you have a computer that supports access to your UTAS email. Remember, forwarding sessions to other emails accounts negates the commitment to confidentiality.
Our face to face counselling is available on campus (CCC, Newnham or Sandy Bay) from 9am – 5pm. To make an appointment contact us. You can also access telephone counselling.
If you are experiencing a crisis situation contact Lifeline on 13 11 14.
As with all UTAS services, the information you provide to your online counsellor will only be used for the primary purpose which it is collected and will not be disclosed to any third party without your consent, unless this is required or permitted by law. For more information about UTAS Counselling’s privacy statement see the Counselling Information For Students fact sheet.
Please read on for additional things you can do to protect your privacy in an online setting.
Remember that only emails between the counsellor and your UTAS email address are safe. If you forward your emails to your hotmail, gmail, yahoo, or other accounts, it is no longer safe. We recommend that you turn off any forwarding if you intend to use the email service. If you do not do that, it is at your own risk.
Also remember that if you save or forward emails, there is a risk that they may be intercepted, or that your little brother might open them up if they’re on the desktop. We don’t recommend that you forward emails to anyone. They may be intercepted by a third party. And of course, everyone’s experiences are different, and what works for you might not be right for your friends or family. Encourage them to seek their own support.
So that’s all you need to know about online counselling to make an informed decision. Want to give it a shot?
Authorised by the Executive Director, Student Centre
10 September, 2012