All problems or requests logged by Staff or students via the Information Technology Resources (ITR) Service Desk web portal from now to 31 March 2012 are in the running to win an iPad2.
The Service Desk is keen to encourage staff and students to log requests for support on the Web Portal
Requests logged this way immediately receive a ‘ticket’ number. Requests are then able to be processed more quickly by ITR.
By using the portal, requests and problem reports are directly entered into the incident tracking software, this also allows users to see the status of any open or previously resolved tickets.
The Web Portal has been available for more than a year now and during this time more than 2,500 tickets have been logged through the portal.
With the system tried and tested, the Service Desk is now keen to encourage staff and students to use the Web Portal to make requests or report problems.
The vendor of UTAS’ ‘LANDesk’ Incident tracking software, ‘Help Desk Solutions’ (helpdesksolutions.com.au), have generously provided an iPad 2 (WiFi/3G 16GB) to help promote the use of the Web Portal via this competition.
Staff and Students are still very welcome to continue to contact ITR on (03) 6226 1818 or via email to firstname.lastname@example.org however tickets logged this way will not go into the running for the iPad.
The winner will be drawn the first week of April.
Authorised by the Executive Director, Student Centre
23 February, 2012