For marketers, understanding how buyers and consumers behave is an integral part of correctly identifying their needs, and developing effective marketing strategies. Buyers often go through decision-making processes before making a purchase or making a decision to continue to buy and to consume a product or service. Thus, consumer decision-making, and the popular use of the term consumer behaviour, refers to the decision-making processes and behaviours of consumers. Understanding consumer behaviour enables marketing managers to critically analyse their potential or current target markets and design strategies tailored to meet their needs. The focus of this unit is on developing students knowledge of consumer decision-making processes and the factors that influence consumers decisions, purchases and consumption of products and services. The unit will help students identify, synthesise and critically evaluate how consumers perceive marketing stimuli and make decisions to purchase. The unit will develop students theoretical and applied knowledge of consumer behaviour theories and concepts in order to analyse, explain and predict consumers behaviour. The unit will help students to identify what stimuli marketers can use to influence consumers decision-making, purchase and consumption.
|Unit name||Consumer Decision-Making|
|College/School||College of Business & Economics
Tasmanian School of Business and Economics
|Coordinator||Doctor Lin Yang|
|Delivered By||University of Tasmania|
|Location||Study period||Attendance options||Available to|
|Hobart||Semester 1||On-Campus||Off-Campus||International International||Domestic Domestic|
- International students
- Domestic students
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|Study Period||Start date||Census date||WW date||End date|
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- Explain theories and concepts of consumer decision-making and behaviour.
- Critically evaluate marketing actions and strategies in relation to consumer decision-making.
- Discuss and analyse the role of consumer behaviour and consumer research in marketing.
|Field of Education||Commencing Student Contribution 1,3||Grandfathered Student Contribution 1,3||Approved Pathway Course Student Contribution 2,3||Domestic Full Fee 4|
1 Please refer to more information on student contribution amounts.
2 Please refer to more information on eligibility and Approved Pathway courses.
3 Please refer to more information on eligibility for HECS-HELP.
4 Please refer to more information on eligibility for FEE-HELP.
Please note: international students should refer to What is an indicative Fee? to get an indicative course cost.
|Assessment||Examination - invigilated (centrally) (35%)|Workshop (20%)|Assignment (45%)|
|Timetable||View the lecture timetable | View the full unit timetable|
Hoyer, W.D., MacInnis, D., Pieters, R., Chan, E. & Northey, G., 2018, Consumer Behaviour, Asia-Pacific Edition, 1st ed., Cengage Learning, Australia.
Mothersbaugh, D. L. & Hawkins, D. I., 2016, Consumer Behavior: building marketing strategy, 13th ed, McGraw-Hill, USA.
Quester, P., Pettigrew, S., Kopanidis, F., Rao Hill, S. & Hawkins, D., 2014, Consumer Behaviour: implications for marketing strategy, 7th ed, McGraw-Hill, North Ryde NSW.
Sethna, Z. & Blythe, J., 2016, Consumer Behaviour, 3rd ed, Sage, London, UK.
Schiffman, L., O'Cass, A., Paladino, A. & Carlson, J., 2014, Consumer behaviour, 6th ed, Pearson Australia, Frenchs Forest, NSW.
Solomon, MR 2013, Consumer behavior: buying, having and being, 10th ed, Pearson Prentice Hall, Upper Saddle River, NJ.
|Links||Booktopia textbook finder|
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