Courses & Units

Quality Management ZAS231


Quality management focuses on the quality of physical products as well as services and processes, and how they can be improved. The principles and processes of quality management are the key elements that businesses use to respond to market and customers’ needs and maintain business viability through improved efficiency, product quality and safety, and improvement of service delivery. Quality management is comprised of the four key components of quality planning, quality control, quality assurance and quality improvement. You will explore these four components and how they impact on issues such as customer focus, customer value, continuous improvement, process improvement and total quality management. This unit builds on concepts of learning through practice in Year 1 of study by introducing you to more complex learning experiences. You will be introduced to: -discipline-based skills and knowledge in dynamic practice situations. This will include authentic and purposeful, industry-related experiences -concepts of managing effective relationships and communicating with others -the development and use of adaptive leadership skills and how these skills relate to innovative and entrepreneurial practice -the nature of responsible, accountable and reflective workplace skills, and creative and critical thinking relevant to para-professional practice. You will exercise self-awareness, initiative and judgement to manage yourself and professional relationships effectively. The application of tacit knowledge and capabilities will be reflected in a Practice Manual.


Unit name Quality Management
Unit code ZAS231
Credit points 12.5
College/School College of Business & Economics
University College
Discipline Applied Design, Science and Technology
Coordinator Mrs Jodie Lee
Available as an elective? Yes
Delivered By University of Tasmania


Location Study period Attendance options Available to
Hobart Semester 2 On-Campus International Domestic
Launceston Semester 2 On-Campus International Domestic
Cradle Coast Semester 2 On-Campus International Domestic
Online Semester 2 Off-Campus International Domestic


International students
Domestic students

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Units are offered in attending mode unless otherwise indicated (that is attendance is required at the campus identified). A unit identified as offered by distance, that is there is no requirement for attendance, is identified with a nominal enrolment campus. A unit offered to both attending students and by distance from the same campus is identified as having both modes of study.

Key Dates

Study Period Start date Census date WW date End date
Semester 2 22/7/2024 16/8/2024 9/9/2024 27/10/2024

* The Final WW Date is the final date from which you can withdraw from the unit without academic penalty, however you will still incur a financial liability (refer to How do I withdraw from a unit? for more information).

Unit census dates currently displaying for 2024 are indicative and subject to change. Finalised census dates for 2024 will be available from the 1st October 2023. Note census date cutoff is 11.59pm AEST (AEDT during October to March).

About Census Dates

Learning Outcomes

  • Identify, describe and communicate the fundamental principles and processes of quality and quality management
  • Identify, apply and evaluate quality improvement tools and techniques
  • Evaluate causes of quality management issues and recommend quality improvement solutions

Fee Information

The 2024 Commonwealth Supported Place (CSP) rates are still being finalised by the Government and we will update the domestic fee information as soon as we have more details.


Mutual Exclusions

You cannot enrol in this unit as well as the following:



Teaching Pattern

On-campus students: Weekly online 1 to 2 hour tutorial; 1 x half to full day online workshop per semester.

Off-campus students: Weekly online 1 to 2 hour tutorial; 1 x half to full day online workshop per semester.

AssessmentAT1: Quality Management in Practice Activity + Reflection (20%)|AT2: Quality Management Tools - Case Study (35%)|AT3: Quality Improvement Proposal (45%)
TimetableView the lecture timetable | View the full unit timetable



Required readings will be listed in the unit outline prior to the start of classes.

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