Quality management focuses on the quality of physical products as well as services and processes, and how they can be improved. The principles and processes of quality management are the key elements that businesses use to respond to market and customers’ needs and maintain business viability through improved efficiency, product quality and safety, and improvement of service delivery. Quality management is comprised of the four key components of quality planning, quality control, quality assurance and quality improvement. You will explore these four components and how they impact on issues such as customer focus, customer value, continuous improvement, process improvement and total quality management. This unit builds on concepts of learning through practice in Year 1 of study by introducing you to more complex learning experiences. You will be introduced to: -discipline-based skills and knowledge in dynamic practice situations. This will include authentic and purposeful, industry-related experiences -concepts of managing effective relationships and communicating with others -the development and use of adaptive leadership skills and how these skills relate to innovative and entrepreneurial practice -the nature of responsible, accountable and reflective workplace skills, and creative and critical thinking relevant to para-professional practice. You will exercise self-awareness, initiative and judgement to manage yourself and professional relationships effectively. The application of tacit knowledge and capabilities will be reflected in a Practice Manual.
|Unit name||Quality Management|
|College/School||College of Business & Economics
|Discipline||Applied Design, Science and Technology|
|Coordinator||Mrs Jodie Lee|
|Available as an elective?||Yes|
|Delivered By||University of Tasmania|
|Location||Study period||Attendance options||Available to|
|Cradle Coast||Semester 2||On-Campus||International||Domestic|
- International students
- Domestic students
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|Study Period||Start date||Census date||WW date||End date|
* The Final WW Date is the final date from which you can withdraw from the unit without academic penalty, however you will still incur a financial liability (refer to How do I withdraw from a unit? for more information).
Unit census dates currently displaying for 2024 are indicative and subject to change. Finalised census dates for 2024 will be available from the 1st October 2023. Note census date cutoff is 11.59pm AEST (AEDT during October to March).
- Identify, describe and communicate the fundamental principles and processes of quality and quality management
- Identify, apply and evaluate quality improvement tools and techniques
- Evaluate causes of quality management issues and recommend quality improvement solutions
The 2024 Commonwealth Supported Place (CSP) rates are still being finalised by the Government and we will update the domestic fee information as soon as we have more details.
You cannot enrol in this unit as well as the following:ZAA107|ZAS104|ZAS114
On-campus students: Weekly online 1 to 2 hour tutorial; 1 x half to full day online workshop per semester.
Off-campus students: Weekly online 1 to 2 hour tutorial; 1 x half to full day online workshop per semester.
|Assessment||AT1: Quality Management in Practice Activity + Reflection (20%)|AT2: Quality Management Tools - Case Study (35%)|AT3: Quality Improvement Proposal (45%)|
|Timetable||View the lecture timetable | View the full unit timetable|
Required readings will be listed in the unit outline prior to the start of classes.
|Links||Booktopia textbook finder|
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