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This unit is being phased out and may not be offered next year, please consider your study plan accordingly. You will be able to enrol in the unit where there is an availability noted below.


Please note: this unit is only available to students accepted into the In-Service Pathway of 13D Bachelor of Social Sciences (Police Studies).


This unit examines the concepts, principles and practices of effective communication with focus on oral intervention tactics to de-escalate and resolve conflictual situations in a variety of contexts. It provides direct practice skills in negotiation and conflict management techniques appropriate when communicating with individuals and groups - including those affected by alcohol and drugs and by mental illnesses, as well as those from non-English speaking backgrounds and those threatening or attempting suicide. In addition, knowledge and skills in the use of enabling technologies for critical incident and emergency responses such a police radio, telephone and computer systems, local and national data bases are demonstrated and practiced. The relationship between police and the media is also explored. Integrity principles and issues when dealing with sensitive and personal information are examined.

Summary 2020

Unit name Social Conflict Resolution A
Unit code HSP134
Credit points 12.5
Faculty/School College of Arts, Law and Education
School of Social Sciences
Discipline Policing and Emergency Management

Dr Isabelle Bartkowiak-Theron

Teaching staff

Dr Isabelle Bartkowiak-Theron and Dr Romy Winter

Level Introductory
Available as student elective? No
Breadth Unit? No



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* The Final WW Date is the final date from which you can withdraw from the unit without academic penalty, however you will still incur a financial liability (see withdrawal dates explained for more information).

About Census Dates





  • HSP104, HSP130, HSP131 HSP132, HSP 133, HSP217, HSP230, HSP231, HSP232, HPP233, HSP234, HSP332, HSP333

Mutual Exclusions

You cannot enrol in this unit as well as the following:

  • HSP124


Teaching Pattern

39 contact hours


1000 word written assignment (20%);  2 one hour tests (15% each = 30%) ;  2 hour end of semester exam (50%).
Students must achieve 60% or more in all assessment components in order to gain an Ungraded Pass in this unit.

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