Courses & Units

ICT WIL Experience KIT512


The objective of this unit is for students to experience the application of ICT in addressing industry needs by integrating theoretical knowledge with practical applications and experiences. Students will have the opportunity to experience areas of their chosen profession before graduation and to reflect on how their studies have prepared them for the work environment.

Students will experience a workplace environment and will be able to develop their communication, time management, and customer service skills through serving on a help desk for a minimum of 3 hours per week. Through this experience, students will develop a richer appreciation of the graduate capabilities required of all ICT professionals.

Students will also complete a series of online micro-credential short courses which will be useful when pursuing future employment. These micro-credentials are applicable to an ICT Professional employed in a service desk environment. These micro-credentials could lead to industry certifications if a student wants to pursue that opportunity external to the unit.

This unit is expected to be undertaken in your final semester of your MITS.


Unit name ICT WIL Experience
Unit code KIT512
Credit points 12.5
College/School College of Sciences and Engineering
School of Information and Communication Technology
Discipline Information & Communication Technology
Coordinator Doctor Lawrence Sambrooks
Delivered By University of Tasmania


Location Study period Attendance options Available to
Hobart Semester 1 On-Campus International Domestic
Hobart Semester 2 On-Campus International Domestic
Launceston Semester 1 On-Campus International Domestic
Launceston Semester 2 On-Campus International Domestic


International students
Domestic students

Please check that your computer meets the minimum System Requirements if you are attending via Distance/Off-Campus.

Units are offered in attending mode unless otherwise indicated (that is attendance is required at the campus identified). A unit identified as offered by distance, that is there is no requirement for attendance, is identified with a nominal enrolment campus. A unit offered to both attending students and by distance from the same campus is identified as having both modes of study.

Key Dates

Study Period Start date Census date WW date End date
Semester 2 10/7/2023 8/8/2023 28/8/2023 15/10/2023
Semester 1 20/2/2023 21/3/2023 10/4/2023 28/5/2023

* The Final WW Date is the final date from which you can withdraw from the unit without academic penalty, however you will still incur a financial liability (refer to How do I withdraw from a unit? for more information).

Unit census dates currently displaying for 2023 are indicative and subject to change. Finalised census dates for 2023 will be available from the 1st October 2022. Note census date cutoff is 11.59pm AEST (AEDT during October to March).

About Census Dates

Learning Outcomes

  • Apply ICT knowledge and skills to assist with achieving defined workplace objectives.
  • Apply interpersonal skills of teamwork, creativity, initiative, and working independently and ethically to a range of work experiences.
  • Communicate to a range of audiences, both orally and in writing, about appropriate ICT solutions that contribute to workplace outcomes.
  • Reflect and report on your experiences and on your personal strengths and development needs in the context of your work-readiness and career planning.
Field of Education Commencing Student Contribution 1 Grandfathered Student Contribution 1 Approved Pathway Course Student Contribution 2 Domestic Full Fee
not applicable

1 Please refer to more information on student contribution amounts.
2 Please refer to more information on eligibility and Approved Pathway courses.
3 Please refer to more information on eligibility for HECS-HELP.
4 Please refer to more information on eligibility for FEE-HELP.

If you have any questions in relation to the fees, please contact UConnect or more information is available on StudyAssist.

Please note: international students should refer to What is an indicative Fee? to get an indicative course cost.



KIT501, KIT503|Passed 125 course points

Mutual Exclusions

You cannot enrol in this unit as well as the following:

KIT511, KIT510


Teaching Pattern

1 hour lectorial weekly (online)

Each student will be required to spend 3-6 hours each week working on the campus at the help desk undertaking different shifts each week.

Students will also be required to complete a series of industry certifications.

AssessmentLectorial Quiz (20%)|Timesheet (20%)|Reflection Portfolio (30%)|Micro-credentials (30%)
TimetableView the lecture timetable | View the full unit timetable



Required readings will be listed in the unit outline prior to the start of classes.

LinksBooktopia textbook finder

The University reserves the right to amend or remove courses and unit availabilities, as appropriate.