Courses & Units

Hospitality Management ZAA240


This unit explores services provided in the hospitality industry. You will investigate topics such as the scope of hospitality operations, contemporary trends, management and supervisory approaches, and implementation of service practices. This unit provides you with a general understanding of the hospitality industry including how to enhance and manage the customer service experience and prepares you for further study in the field of hospitality management.

In conjunction with the discipline theory, this unit builds on concepts of learning through practice in Year 1 of study by introducing you to more complex learning experiences.
You will be introduced to:

- discipline-based skills and knowledge in dynamic practice situations. This will include authentic and purposeful, industry-related experiences
- concepts of managing effective relationships and communicating with others
- the development and use of adaptive leadership skills and how these skills relate to innovative and entrepreneurial practice
- the nature of responsible, accountable and reflective workplace skills, and creative and critical thinking relevant to para-professional practice.

You will exercise self-awareness, initiative and judgement to manage yourself and professional relationships effectively. The application of tacit knowledge and capabilities will be reflected in a Practice Manual.


Unit name Hospitality Management
Unit code ZAA240
Credit points 12.5
College/School University College
Discipline Applied Business
Coordinator Mrs Cecilia Lawler
Available as student elective? Yes
Delivered By University of Tasmania


This unit is currently unavailable.


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* The Final WW Date is the final date from which you can withdraw from the unit without academic penalty, however you will still incur a financial liability (see withdrawal dates explained for more information).

Unit census dates currently displaying for 2022 are indicative and subject to change. Finalised census dates for 2022 will be available from the 1st October 2021.

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Learning Outcomes

  • Identify and analyse operational functions in contemporary hospitality management
  • Investigate and apply hospitality managerial and supervisory strategies, tools and concepts
  • Analyse and evaluate performance measures to inform sustainable hospitality enterprise
  • Develop and communicate hospitality performance standards and information to stakeholders
  • Use reflective techniques to evaluate the impact of contemporary hospitality management
Field of Education Commencing Student Contribution 1 Grandfathered Student Contribution 1 Approved Pathway Course Student Contribution 2 Domestic Full Fee
not applicable

1 Please refer here more information on student contribution amounts.
2 Information on eligibility and Approved Pathway courses can be found here
3 Please refer here for eligibility for HECS-HELP
4 Please refer here for eligibility for FEE-HELP

If you have any questions in relation to the fees, please contact UConnect or more information is available on StudyAssist.

Please note: international students should refer to this page to get an indicative course cost.


Mutual Exclusions

You cannot enrol in this unit as well as the following:

ZAA210 Principles of Hospitality Service Management


Teaching Pattern

On-campus students: Weekly 2 hour tutorials; 1 x half to full day workshop per semester.

Off-campus students: Weekly 2 hour online tutorials; 1 x half to full day online workshop per semester.

AssessmentEngagement Task 1|Engagement Task 2|AT3: Operational Performance Analysis (40%)|AT2: Staff Induction and Training Program (40%)|AT1: Contemporary Trends Analysis (20%)
TimetableView the lecture timetable | View the full unit timetable



Required readings will be listed in the unit outline prior to the start of classes.

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