Courses & Units

Quality Systems and Practice in Health and Community Services ZAC106

Hobart, Launceston, Cradle Coast


This unit will introduce you to the quality and regulatory systems that govern service delivery, reporting and accreditation. Principles, policies, standards and guidelines will be considered in the context of the individual, the consumer and the organisation. A cycle of continuous quality improvement involving planning, implementation, evaluation and adaptation will be emphasised, including the central role of consumers in these processes. You will also explore the importance of organisational vision and values, and individual role responsibility and accountability in the achievement of quality outcomes.


Unit name Quality Systems and Practice in Health and Community Services
Unit code ZAC106
Credit points 12.5
Faculty/School University College
Discipline Applied Health
Available as student elective? No
Breadth Unit? No


Location Study period Attendance options Available to
Hobart Term 3 On-Campus Domestic
Launceston Term 3 On-Campus Domestic
Cradle Coast Term 3 On-Campus Domestic


International students
Domestic students

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Key Dates

Study Period Start date Census date WW date End date
Term 3 20/7/2020 10/8/2020 25/8/2020 25/9/2020

* The Final WW Date is the final date from which you can withdraw from the unit without academic penalty, however you will still incur a financial liability (see withdrawal dates explained for more information).

Unit census dates currently displaying for 2020 are indicative and subject to change. Finalised census dates for 2020 will be available from the 1st October 2019.

About Census Dates

Learning Outcomes

D1 – Explain the purpose of a continuous quality improvement cycle and how quality standards and outcomes are measured and reported.
D2 - Communicate the role of the individual, consumer and organisation in continuous quality improvement.
D3 – Apply knowledge of quality improvement to identified issues or risks in practice.

P and P:
PP1 - identify, evaluate and use relevant discipline tools and techniques
PP2 - identify and evaluate relevant behaviours, principles and perspectives in the workplace
PP3 - use reflective and deliberative thinking to generate plans for self-development
PP4 - apply practice and discipline based skills and knowledge to communicate solutions to real world problems.



Band CSP Student Contribution Field of Education
1 2020: $835.00 090500

Fees for next year will be published in October. The fees above only apply for the year shown.

Please note: international students should refer to this page to get an indicative course cost.


Teaching Pattern

Online learning plus two to three x 2 hour face to face tutorials and 1.5 days of face to face workshops.

  • Media - Environmental scan and reflection (20%)
  • Document critique - interpreting and applying policies, standards and guidelines (35%)
  • Risk analysis case study (45%)
TimetableView the lecture timetable | View the full unit timetable


Booktopia textbook links

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