Courses & Units

Quality Management ZAS114

Hobart, Launceston, Cradle Coast


Quality management focuses on the quality of physical products as well as service and processes, and how they can be improved. The principles and processes of quality management are the key elements that businesses use to respond to market and customers’ needs and maintain business viability through improved efficiency, product quality and safety, and improvement of service delivery. Quality management is comprised of the four key components of quality planning, quality control, quality assurance and quality improvement. In this subject, you will explore these four components and how they impact on issues such as customer focus, customer value, continuous improvement, process improvement and total quality management.


Unit name Quality Management
Unit code ZAS114
Credit points 12.5
Faculty/School University College
Discipline Applied Science

Jodie Lee

Available as student elective? No
Breadth Unit? No


Location Study period Attendance options Available to
Hobart Term 3 On-Campus Domestic
Launceston Term 3 On-Campus Off-Campus International Domestic Domestic
Cradle Coast Term 3 On-Campus Domestic


International students
Domestic students

Please check that your computer meets the minimum System Requirements if you are attending via Distance/Off-Campus.

Units are offered in attending mode unless otherwise indicated (that is attendance is required at the campus identified). A unit identified as offered by distance, that is there is no requirement for attendance, is identified with a nominal enrolment campus. A unit offered to both attending students and by distance from the same campus is identified as having both modes of study.

Special approval is required for enrolment into TNE Program units.

TNE Program units special approval requirements.

Key Dates

Study Period Start date Census date WW date End date
Term 3 20/7/2020 10/8/2020 25/8/2020 25/9/2020

* The Final WW Date is the final date from which you can withdraw from the unit without academic penalty, however you will still incur a financial liability (see withdrawal dates explained for more information).

Unit census dates currently displaying for 2020 are indicative and subject to change. Finalised census dates for 2020 will be available from the 1st October 2019.

About Census Dates

Learning Outcomes

1. Identify and describe the fundamental principles and processes of quality and quality management

2. Identify, evaluate and apply quality improvement tools

3. Analyse causes of quality management issues and recommend quality improvement solutions

4. Identify, evaluate and use relevant discipline tools and techniques

5. Identify and evaluate relevant behaviours, principles and perspectives in the workplace

6. Use reflective and deliberate thinking to generate plans for self-development

7. Apply practice and discipline based skills and knowledge to communicate solutions to real world problems



Band CSP Student Contribution Field of Education
3 2020: $1,394.00 080317

Fees for next year will be published in October. The fees above only apply for the year shown.

Please note: international students should refer to this page to get an indicative course cost.


Teaching Pattern
  • Lectures online
  • Tutorials 1-2 hours per week
  • Workshops/labs/field trips: up to 4 days per term

AT1: The Importance of Quality Management (20%)

AT2: Quality Management Tools - case study (30%)

AT3: Case study of relevant business: Quality improvement proposal (50%)

TimetableView the lecture timetable | View the full unit timetable


Booktopia textbook links

The University reserves the right to amend or remove courses and unit availabilities, as appropriate.