Cradle Coast, Hobart, Launceston
Quality management focuses on the quality of physical products as well as services and processes, and how they can be improved. The principles and processes of quality management are the key elements that businesses use to respond to market and customers’ needs and maintain business viability through improved efficiency, product quality and safety, and improvement of service delivery.
Quality management is comprised of the four key components of quality planning, quality control, quality assurance and quality improvement. You will explore these four components and how they impact on issues such as customer focus, customer value, continuous improvement, process improvement and total quality management.
This unit builds on concepts of learning through practice in Year 1 of study by introducing you to more complex learning experiences. You will be introduced to:
-discipline-based skills and knowledge in dynamic practice situations. This will include authentic and purposeful, industry-related experiences
-concepts of managing effective relationships and communicating with others
-the development and use of adaptive leadership skills and how these skills relate to innovative and entrepreneurial practice
-the nature of responsible, accountable and reflective workplace skills, and creative and critical thinking relevant to para-professional practice.
You will exercise self-awareness, initiative and judgement to manage yourself and professional relationships effectively. The application of tacit knowledge and capabilities will be reflected in a Practice Manual.
|Unit name||Quality Management|
|Coordinator||Mrs Jodie Lee|
|Available as student elective?||Yes|
|Delivered By||University of Tasmania|
|Location||Study period||Attendance options||Available to|
|Cradle Coast||Semester 2||On-Campus||Domestic|
|Launceston||Semester 2||On-Campus||Off-Campus||International||Domestic Domestic|
- International students
- Domestic students
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Units are offered in attending mode unless otherwise indicated (that is attendance is required at the campus identified). A unit identified as offered by distance, that is there is no requirement for attendance, is identified with a nominal enrolment campus. A unit offered to both attending students and by distance from the same campus is identified as having both modes of study.
|Study Period||Start date||Census date||WW date||End date|
* The Final WW Date is the final date from which you can withdraw from the unit without academic penalty, however you will still incur a financial liability (see withdrawal dates explained for more information).
Unit census dates currently displaying for 2022 are indicative and subject to change. Finalised census dates for 2022 will be available from the 1st October 2021.
- Identify, describe and communicate the fundamental principles and processes of quality and quality management
- Identify, apply and evaluate quality improvement tools and techniques
- Evaluate causes of quality management issues and recommend quality improvement solutions
|Field of Education||Commencing Student Contribution 1||Grandfathered Student Contribution 1||Approved Pathway Course Student Contribution 2||Domestic Full Fee|
- Available as a Commonwealth Supported Place
- HECS-HELP is available on this unit, depending on your eligibility3
- FEE-HELP is available on this unit, depending on your eligibility4
1 Please refer here more information on student contribution amounts.
2 Information on eligibility and Approved Pathway courses can be found here
3 Please refer here for eligibility for HECS-HELP
4 Please refer here for eligibility for FEE-HELP
Please note: international students should refer to this page to get an indicative course cost.
You cannot enrol in this unit as well as the following:ZAA107|ZAS104|ZAS114
Lectures online; Tutorials 1-2 hours per week; Field trips/workshops – up to 2 days per semester.
|Assessment||AT3: Case Study of Relevant Business: Quality Improvement Proposal (50%)|AT1: Quality Management in Practice (20%)|AT2: Quality Management Tools - Case Study (30%)|
|Timetable||View the lecture timetable | View the full unit timetable|
Required readings will be listed in the unit outline prior to the start of classes.
|Links||Booktopia textbook finder|
The University reserves the right to amend or remove courses and unit availabilities, as appropriate.