Courses & Units

Quality Management ZAS231

Cradle Coast, Hobart, Launceston


Quality management focuses on the quality of physical products as well as services and processes, and how they can be improved. The principles and processes of quality management are the key elements that businesses use to respond to market and customers’ needs and maintain business viability through improved efficiency, product quality and safety, and improvement of service delivery.

Quality management is comprised of the four key components of quality planning, quality control, quality assurance and quality improvement. You will explore these four components and how they impact on issues such as customer focus, customer value, continuous improvement, process improvement and total quality management.

This unit builds on concepts of learning through practice in Year 1 of study by introducing you to more complex learning experiences. You will be introduced to:
-discipline-based skills and knowledge in dynamic practice situations. This will include authentic and purposeful, industry-related experiences
-concepts of managing effective relationships and communicating with others
-the development and use of adaptive leadership skills and how these skills relate to innovative and entrepreneurial practice
-the nature of responsible, accountable and reflective workplace skills, and creative and critical thinking relevant to para-professional practice.
You will exercise self-awareness, initiative and judgement to manage yourself and professional relationships effectively. The application of tacit knowledge and capabilities will be reflected in a Practice Manual.


Unit name Quality Management
Unit code ZAS231
Credit points 12.5
College/School University College
Discipline Applied Science
Coordinator Mrs Jodie Lee
Available as student elective? Yes
Delivered By University of Tasmania


Location Study period Attendance options Available to
Cradle Coast Semester 2 On-Campus Domestic
Hobart Semester 2 On-Campus International Domestic
Launceston Semester 2 On-Campus Off-Campus International Domestic Domestic


International students
Domestic students

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Key Dates

Study Period Start date Census date WW date End date
Semester 2 11/7/2022 9/8/2022 29/8/2022 16/10/2022

* The Final WW Date is the final date from which you can withdraw from the unit without academic penalty, however you will still incur a financial liability (see withdrawal dates explained for more information).

Unit census dates currently displaying for 2022 are indicative and subject to change. Finalised census dates for 2022 will be available from the 1st October 2021.

About Census Dates

Learning Outcomes

  • Identify, describe and communicate the fundamental principles and processes of quality and quality management
  • Identify, apply and evaluate quality improvement tools and techniques
  • Evaluate causes of quality management issues and recommend quality improvement solutions
Field of Education Commencing Student Contribution 1 Grandfathered Student Contribution 1 Approved Pathway Course Student Contribution 2 Domestic Full Fee
080317 $1,828.00 $1,432.00 not applicable $2,702.00
  • Available as a Commonwealth Supported Place
  • HECS-HELP is available on this unit, depending on your eligibility3
  • FEE-HELP is available on this unit, depending on your eligibility4

1 Please refer here more information on student contribution amounts.
2 Information on eligibility and Approved Pathway courses can be found here
3 Please refer here for eligibility for HECS-HELP
4 Please refer here for eligibility for FEE-HELP

If you have any questions in relation to the fees, please contact UConnect or more information is available on StudyAssist.

Please note: international students should refer to this page to get an indicative course cost.


Mutual Exclusions

You cannot enrol in this unit as well as the following:



Teaching Pattern

Lectures online; Tutorials 1-2 hours per week; Field trips/workshops – up to 2 days per semester.

AssessmentAT3: Case Study of Relevant Business: Quality Improvement Proposal (50%)|AT1: Quality Management in Practice (20%)|AT2: Quality Management Tools - Case Study (30%)
TimetableView the lecture timetable | View the full unit timetable



Required readings will be listed in the unit outline prior to the start of classes.

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