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Frequently Asked Questions

You have a choice of two versions of IELTS - an academic version and a non-academic version.  These are known as IELTS Academic and IELTS General Training.  It is your responsibility to ensure you have selected the correct test. If you are unsure, you should check with the organisation who has asked you to take the test to determine what their requirements are.

If you require the test for immigration purposes, you will need to confirm which version of the test you need to take with Department of Immigration and Border Protection.

The differences between Academic and General Training.

IELTS results are issued 13 days after the test. The results will be posted out to candidates on that day unless specifically requested in writing to the IELTS Administrator at the time of application. Test results are valid for three years. You will receive only one Test Report Form. Candidates may also be able to preview their test results online, however this cannot be guaranteed.  Candidates can also apply on test day to receive their results by SMS.

When you apply for your exam, you can request up to 5 copies be sent to institutions such as University admissions or registration bodies.  You will need to complete the Add Recognising Organisations section on the IELTS online application form   If you have already received your results and would like your results sent to an institution, we can arrange that for you as well.

To apply for extra copies: Complete the Application for Issue of Additional TRF (PDF 22.4KB) and send it to the IELTS Test centre.  A fee of $10 per Test Report Form applies if it is one month after the test.  The fee can be paid online. Please submit your receipt when you apply.

The Writing, Reading and Listening components of the test take approximately 3.5 hours. The speaking will be held directly afterwards, unless advised otherwise. The time of your speaking test will be advised on the day. If you need an early speaking interview time, please contact the test centre prior to the test date.  No speaking interview times can be changed on test day.

In order to ensure that the language ability of all test takers is assessed fairly and objectively, IELTS provides a comprehensive service for test takers who have special requirements, including specific learning difficulties, hearing difficulties and visual difficulties, medical conditions or infant feeding.

If you require a modified version of IELTS, you must give the test centre three months' notice.  If your circumstances require special arrangements to be made, e.g. extra time, you must give the test centre six weeks' notice.

Please contact the test centre for further details on the special needs application process.  Medical evidence must be supplied and we will process the application, make an assessment and advise you of what can be offered on test day.

If you have a disability that requires administrative arrangements (e.g. extra time) you should apply at least 6 weeks prior to the test.  You will need to submit a current, original medical certificate that is no more than 2 years old to support your application for special arrangements.

Please contact us for further details on the special needs application process.

You need to bring the passport you supplied when you applied for IELTS. If your passport is with the Department of Immigration, you must retrieve it in order to sit for the test.  If you have a new passport, you must provide the test centre with a copy of this document prior to test day. No passport = No exam. You may also bring erasers and a pencil sharpener. If you bring a drink, it must be in a transparent bottle. NOTHING ELSE IS PERMITTED.

Please read the IELTS refund and transfer policy (PDF 305KB) as you may be eligible for a refund. If you think you are eligible for a refund, please complete the Request for Refund or Test Day Transfer form (PDF 122KB) and send it to the IELTS test centre. You will be contacted by email to advise the outcome.

Please read the IELTS refund and transfer policy (PDF 305KB).  If you think you are eligible to transfer the date of your IELTS test, please complete the Request for Refund or Test Day Transfer form (PDF 122KB) and send it to the IELTS test centre. You will be contacted by email to advise the outcome. If you are advised that you can transfer your exam, please pay the transfer fee online.

If you provide a valid medical certificate within 5 days of the test, you may be eligible for a refund. Please read the IELTS refund and transfer policy (PDF 305KB). If you think you are eligible for a refund, please complete the Request for Refund or Test Day Transfer form (PDF 122KB) and send it to the IELTS test centre. You will be contacted by email to advise the outcome.

IELTS is committed to fairness in all aspects of the IELTS test.  If for any reason you are not satisfied with your result, you are entitled to apply for a re-mark.  A re-mark is called an Enquiry on Result or EOR.  You may select any or all of the modules to be marked again.

Please:

  • Print off and Complete the Enquiry on Results form (EOR)
  • Pay the fee of $176 online and write the receipt number on the completed EOR form
  • Post the EOR form and the original Test Report Form to:

Eleanor Marshall
IELTS Office
English Language Centre, UTAS
Locked Bag 14
Sandy Bay  TAS  7005

If you would prefer to deliver the documents:

  • Please put all the documents into an envelope addressed to Ms Eleanor Marshall and deposit it into the IELTS post box in the foyer of Hytten Hall, Sandy Bay.
  • Please include all documents in the envelope.  Incomplete applications will not be accepted.
  • Unfortunately, there will not be any staff available to talk to you when you come in, however if you would like to ring us on 6324 5473 or 6226 2541, we will be happy to assist you.  If the phone is unattended, please leave a message and we will respond to you as soon as possible.
  • IELTS staff work on a casual basis and will confirm receipt of the documents when they are in the office.

Your EOR application will be forwarded to IELTS Australia for a review of your marks by a senior Examiner who is not made aware of your original results.  This ensures the reassessment process is fair and unbiased. The results of your remark will be posted to you as soon as they are received in our office. Your result will normally be available in 2 - 21 days depending on several factors including the number of sections requested for re-mark.

Your application must be received within six weeks of the test date.  Should any of your scores change a full refund will be issued.

If you wish to make a complaint, please download the Complaint Form for Candidates (PDF 111KB). Candidates should use this form to describe the nature of their complaint. If you are making a complaint about an incident on test day, this form must be submitted to the IELTS Administrator on the same day. No complaint will be processed after your results have been released by your test centre.

Please visit the Discover Tasmania website for accommodation and travel information. If you prefer, UTAS on campus accommodation may also be available. Taxi fares from Hobart and Launceston airports to the University campus cost approximately $40.

The IELTS test fee is $395 which is payable by credit card when you make your online application.

Sometimes candidates will need an early speaking test time if they have to work or have another appointment later in the day.  If you need to request an early speaking test time, the test centre can usually accommodate this request. Please email us at IELTS.Tas@utas.edu.au.

Please contact us for further advice on IELTS exams at UTAS or visit www.ielts.com.au for other test venues.