As per SAFCU Student Complaints Procedure
For or investigation of a complaint, the appropriate person is a person identified by SaFCU who is best placed to consider and resolve the complaint, based on the matter of concern. For example, academic complaints may be referred to a Unit Coordinator or Head of Discipline, as appropriate. Administrative complaints may be referred to the Manager or Director of that service or area.
For complaints that are accepted for appeal, the appropriate person will be a person not involved in the complaint previously, and generally based on the “one up principle”. For example, an academic complaint on appeal may be referred to a Head of School or Executive Dean.