Profiles

Nazlee Siddiqui

UTAS Home Dr Nazlee Siddiqui

Nazlee Siddiqui

Senior Lecturer in Health Service Management
Tasmanian School of Business & Economics

Room 16 , Building 101

+61 2 8572 7958 (phone)

Nazlee.Siddiqui@utas.edu.au

Breaking the barrier between academic theory and industry practice

Until you do, you’re not really creating change.

“I come from a corporate background, and because of that, I know there’s a barrier between academics and practitioners, where they think they live in two different worlds,” says Dr Nazlee Siddiqui, an academic in health service management at the Tasmanian School of Business and Economics.

“I believe it’s an artificial barrier, because there’s no good theory without good practice, and there’s no good practice without good theory,”

In her teaching and research, Dr Siddiqui is seeking to break this barrier down. And her research on hospital length of stay for patients with chronic physical illness and mental illness could see a change in industry practice. She is leading this research with a cross-disciplinary team at University of Tasmania.

Through her study of patients with chronic disease, both with and without mental illness, Dr Siddiqui found that patients with both chronic physical illness and mental health issues are relatively younger, and experienced longer hospital stays than those without mental illness.

She found that this could be improved by ensuring clinicians have the flexibility and training to treat mental and physical health together, rather than focussing on the physical illness first, and calling in a psychiatric team to deal with the mental illness later.

But uncovering these findings was not enough for Dr Siddiqui, because good theory must also inform and improve industry practice.

Her findings are now being channelled straight back into industry practice by being incorporated into the Master of Health Service Management at the University of Tasmania.

A more engaging learning experience

Dr Siddiqui is ensuring that health service managers can apply new theory straight back into their practice through collaborative learning, which also helps them to manage their studies and work concurrently.

“Most of our students, as a condition of sponsorship from their employer, have to study three units a semester, which is quite a heavy load, while also working a full-time job,” she explains.

“When you have that kind of study and workload, there’s a danger that your engagement and learning experience can be compromised.”

Dr Siddiqui and her colleagues looked at making the course more engaging for these students without increasing their workload.

“We brought together small groups of two or three students in an online environment where they could talk to, argue with, and help each other, to work out how the theory they were learning could be applied to their current and future workplaces,” she explains.

“When we did a survey on this intervention, we found that at least 50% agreed that they had learned much more and at faster rate because they were working as a team.”

“Some of them also said that because it was a discussion around how, in reality, the concepts are practised in their organisations, they could see the impact, and that really made them think about how they applied their classroom learning to the workplace.”

After the success of this experiment, Dr Siddiqui is looking at rolling out this type of study to other units at the University.

“Because of my work experience in the industry, and then coming into academia, I see a benefit to the blending of theory and practice, because until you do, you’re not really creating a change,” she says.

“That’s where I come to teaching – I’m hoping I can motivate students to see the benefits of engaging with theory, and taking it back to their workplace to make their whole career more motivating.”

Research that makes a difference

Dr Siddiqui joined the Tasmanian School of Business & Economics in 2014 as Lecturer and Coordinator of the Graduate Certificate/Diploma programs at the Australian Institute of Health Services Management. She has range of publications, spanning into both the Australian and international context. Her PhD on Australian nursing practice environment has led to publications, predominantly about mixed methods research and relationship between work environment, job satisfaction and quality of care. At the international front, Nazlee has published about services management in Bangladesh healthcare in collaboration with an academic at Pennsylvania State University and expert in the ministry of health in Bangladesh.

Biography

Prior to joining University of Tasmania, Nazlee has gained valuable teaching experience in several Australian and international universities. In 2013, she taught into the Master of international health management at the University of New England. Prior to that she has been teaching with the School of Business at University of Western Sydney.

Nazlee's career trails back to 1996, when she joined as a management-trainee in a multinational organisation (i.e. Uniliver) in Bangladesh. She became an academic in 2003 with North South University in Bangladesh, where she taught at the School of Business till 2008.

Career summary

Qualifications

DegreeTitle of ThesisUniversityCountryAwarded
PhD University of Western SydneyAustralia2012
MBA Sydney Graduate School of Management University of Western SydneyAustralia2001

Languages (other than English)

Bengali

Administrative expertise

Coordination of the Graduate Certificate and Graduate Diploma in health services management at Australian Institute of Health Services Management; University of Tasmania.

Teaching

Human Resource Management, Organisational Behaviour, Research methods, Mixed research method, Financial Management, Public Sector Governance

Teaching expertise

Nazlee believes in evidence based teaching and accordingly, has participated in internal teaching and development and OLT grants in 2014. As part of a successful internal teaching and development grant, 'Scribbling and Babbling with the best: enhancing student communications skills to meet the world head on', she is currently working with the UTAS science faculty in developing a student online resource for communication skills.

Teaching responsibility

  • Epidemiology & Statistics (BAA 732)
  • Public Sector Governance (BAA 733)
  • Financial Management in Health (BAA 714)
  • Human Resource Management in Health (BAA 724)
  • Introduction to graduate research (BAA722)

View more on Dr Nazlee Siddiqui in WARP

Expertise

Research expertise:

  • Nursing practice environment and its relationship to quality of care and job satisfaction
  • Strategic management of Primary health care and care coordination across primary to tertiary care
  • Integration in mixed methods research
  • Health in developing countries: comparative study between public, private and foreign hospitals; capacity development of the informal health sector
  • Human resource management in health

Research Themes

Nazlee's research primarily aligns to the University's research theme of Better Health. She contributes to this theme through her research interest such as investing for human relations towards efficiencies in health organisations, understanding quality of care, patient's satisfaction and service provider's service orientation and identifying areas of improvement for care coordination across the continuum of care.

Her joint publication in the Health Policy and Planning has researched for better health system by analysing comparative view of factors that influence patients' satisfaction in public, private and foreign hospitals in a developing country. She has also published about strategic management of Primary health networks and hospital work environment in Australia, highlighting learning that can pave ways for effective policy interventions.

Currently, she is investigating about complexities of care condition at Tasmanian hospitals, particularly in the context of mental health disorders and other chronic diseases.

Fields of Research

  • Health care administration (420306)
  • Nursing (420599)
  • Health informatics and information systems (420308)
  • Economics, business and management curriculum and pedagogy (390103)
  • Business systems in context (350399)
  • Mental health services (420313)
  • Medicine, nursing and health curriculum and pedagogy (390110)
  • Curriculum and pedagogy theory and development (390102)
  • Other commerce, management, tourism and services (359999)
  • Human resources management (350503)
  • Primary health care (420319)
  • Organisational behaviour (350710)
  • Organisation and management theory (350709)
  • Higher education (390303)
  • Quality management (350715)
  • Science, technology and engineering curriculum and pedagogy (390113)
  • Health services and systems (420399)

Research Objectives

  • Expanding knowledge in the health sciences (280112)
  • Health policy evaluation (200205)
  • Learner and learning (160199)
  • Evaluation of health and support services (200299)
  • Expanding knowledge in commerce, management, tourism and services (280106)
  • Pedagogy (160302)
  • Allied health therapies (excl. mental health services) (200301)
  • Health education and promotion (200203)
  • Public health (excl. specific population health) (200499)
  • Other health (209999)
  • Mental health (200409)
  • Management (150302)
  • Other education and training (169999)
  • Clinical health (200199)

Publications

Total publications

29

Journal Article

(14 outputs)
YearCitationAltmetrics
2020Eljiz K, Greenfield D, Hogden A, Taylor R, Siddiqui N, et al., 'Improving knowledge translation for increased engagement and impact in healthcare', BMJ Open Quality, 9, (3) pp. 1-6. ISSN 2399-6641 (2020) [Refereed Article]

DOI: 10.1136/bmjoq-2020-000983 [eCite] [Details]

Citations: Scopus - 2Web of Science - 1

Co-authors: Eljiz K; Greenfield D; Hogden A; Taylor R; Agaliotis M

Tweet

2020Siddiqui N, Miah K, Hasnain AA, Greenfield D, 'Can peer to peer interaction (PPI) be a global theme to promote engagement in students of diverse characteristics and country contexts?', International Journal of Learning, Teaching and Educational Research, 19, (8) pp. 117-136. ISSN 1694-2116 (2020) [Refereed Article]

DOI: 10.26803/ijlter.19.8.7 [eCite] [Details]

Co-authors: Greenfield D

Tweet

2019Siddiqui N, Greenfield D, Lawler A, 'Calling for confirmation, reassurance, and direction: Investigating patient compliance after accessing a telephone triage advice service', International Journal of Health Planning and Management pp. 1-11. ISSN 0749-6753 (2019) [Refereed Article]

DOI: 10.1002/hpm.2934 [eCite] [Details]

Citations: Scopus - 1Web of Science - 1

Co-authors: Greenfield D; Lawler A

Tweet

2019Siddiqui N, Miah K, Ahmad A, 'Peer to peer synchronous interaction and student engagement: a perspective of postgraduate management students in a developing country', American Journal of Educational Research, 7, (7) pp. 491-498. ISSN 2327-6126 (2019) [Refereed Article]

DOI: 10.12691/education-7-7-9 [eCite] [Details]

Tweet

2018Siddiqui N, Dwyer M, Stankovich J, Peterson G, Greenfield D, et al., 'Hospital length of stay variation and comorbidity of mental illness: a retrospective study of five common chronic medical conditions', BMC Health Services Research, 18 Article 498. ISSN 1472-6963 (2018) [Refereed Article]

DOI: 10.1186/s12913-018-3316-2 [eCite] [Details]

Citations: Scopus - 7Web of Science - 8

Co-authors: Dwyer M; Stankovich J; Peterson G; Greenfield D; Kinsman L

Tweet

2017Siddiqui N, Fitzgerald A, 'Patient-centric workplace culture: a balancing act for nursing leaders', American Journal of Nursing Research, 5, (5) pp. 165-172. ISSN 2378-5594 (2017) [Refereed Article]

DOI: 10.12691/ajnr-5-5-2 [eCite] [Details]

Tweet

2016Siddiqui N, Ahmed JU, 'Managing change for better: New Zealand Dairy Products Bangladesh Ltd', Asia-Pacific Journal of Management Research and Innovation, 12, (1) pp. 85-94. ISSN 2319-510X (2016) [Refereed Article]

DOI: 10.1177/2319510X16647295 [eCite] [Details]

Tweet

2015Siddiqui N, Mansoor M, 'Strategic management of Australia's primary health networks: learning from Horvath's review', Australian Academy of Business and Economics Review, 1, (1) pp. 85-100. ISSN 2205-6734 (2015) [Refereed Article]

[eCite] [Details]

Tweet

2014Siddiqui N, Fitzgerald JA, 'Elaborated integration of qualitative and quantitative perspectives in mixed methods research: a profound enquiry into the nurse practice environment', International Journal of Multiple Approaches, 8, (2) pp. 137-147. ISSN 1834-0806 (2014) [Refereed Article]

DOI: 10.1080/18340806.2014.11082056 [eCite] [Details]

Citations: Scopus - 5

Tweet

2013Siddiqui N, 'Investing in human relations for healthy nursing practice environment, nurses' job satisfaction and quality of nursing care', American Journal of Nursing Research, 1, (1) pp. 10-19. ISSN 2378-5594 (2013) [Refereed Article]

DOI: 10.12691/ajnr-1-1-2 [eCite] [Details]

Tweet

2007Andaleeb S, Siddiqui N, Khandaker S, 'Doctors' service orientation in public, private & foreign hospitals', International journal of health care quality assurance, 20, (3) pp. 253-263. ISSN 0952-6862 (2007) [Refereed Article]

DOI: 10.1108/09526860710743381 [eCite] [Details]

Citations: Scopus - 13

Tweet

2007Andaleeb S, Siddiqui N, Khandaker S, 'Patient Satisfaction with Health Services in Bangladesh', Health Policy and Planning: A Journal on Health in Development, 22, (4) pp. 263-273. ISSN 0268-1080 (2007) [Refereed Article]

DOI: 10.1093/heapol/czm017 [eCite] [Details]

Citations: Scopus - 125Web of Science - 109

Tweet

2007Siddiqui N, Khandaker S, 'A comparison of public, private & foreign healthcare services: Bangladeshi patients' perspective', Journal of Health Population and Nutrition, 25, (2) pp. 221-230. ISSN 1606-0997 (2007) [Refereed Article]

[eCite] [Details]

Citations: Web of Science - 15

2006Siddiqui N, Hasan M, Ahmed J, 'New Generation of Retail Management in Bangladesh- Customer Satisfaction through Value System Management', Journal of Business Studies, 2, (2) pp. 1-18. (2006) [Refereed Article]

[eCite] [Details]

Conference Publication

(13 outputs)
YearCitationAltmetrics
2019Bradshaw J, Siddiqui N, Hedge K, 'The patient's voice-embedding person-centred care within outpatients in chronic and complex care', Patient Experience Symposium, 29-30 April, Sydney, Australia (2019) [Conference Extract]

[eCite] [Details]

Tweet

2019Siddiqui N, Dwyer M, Stankovich J, Peterson G, Greenfield D, et al., 'Public reporting to facilitate integration of physical and mental care for hospital patients', 19th International Conference for Integrated Care, 1-3 April, San Sebastian, Spain (2019) [Conference Extract]

[eCite] [Details]

Co-authors: Dwyer M; Stankovich J; Peterson G; Greenfield D; Kinsman L

Tweet

2019Siddiqui N, Greenfield D, Miah K, Ahmad A, 'Peer-to-peer interaction and workplace relevant learning: an investigation of engagement in different cultural contexts', UTAS Teaching Matters 2019, 26 November 2019, Hobart, Tasmania (2019) [Conference Extract]

[eCite] [Details]

Co-authors: Greenfield D

2018Alanazi B, Butler-Henderson K, Siddiqui N, Greenfield D, 'An exploration of the effect of age, experience and training on the EHR role in reducing medical errors: perceptions of health professionals', Proceedings of the HIMAA/NCCH 35th National Conference, Health Information Management: Engaging the Next Generation, 31 October - 2 November 2018, pp. 2-10. ISBN 978-0-9946206-5-1 (2018) [Refereed Conference Paper]

[eCite] [Details]

Co-authors: Butler-Henderson K; Greenfield D

Tweet

2017Siddiqui N, Dwyer M, Stankovich J, Si L, Peterson GM, et al., 'Measures for evidence based improvement in integrated care: Comparative analysis of chronic hospital patients with and without mental illness', 1st Asia Pacific Conference on Integrated Care, 6-8 November 2017, Brisbane, Australia (2017) [Conference Extract]

[eCite] [Details]

Co-authors: Dwyer M; Stankovich J; Si L; Peterson GM; Greenfield D; Kinsman LD

2017Siddiqui N, Torugsa N, Greenfield D, Butler-Henderson K, 'Straddling both sides of the barbed wire-fence: enhancing the working student experience in online learning', Teaching Matters 2017 Conference Program, 28 November, Hobart, Tasmania (2017) [Conference Extract]

[eCite] [Details]

Co-authors: Torugsa N; Greenfield D; Butler-Henderson K

Tweet

2016Edwards A, Osborn J, Rush P, Porteous M, Sheldon B, et al., 'Welcome to the new Scientific Communication Skills online resource - scribbling and babbling with the best!', Teaching Matters 2016: Transforming Practice Through Innovation and Partnerships, 7 December 2016, Launceston, Tasmania (2016) [Conference Extract]

[eCite] [Details]

Co-authors: Edwards A; Osborn J; Rush P; Porteous M; Sheldon B; Wood D; Dermoudy J; Oxley L

2016Rush P, Tarbath R, Edwards A, Osborn J, Sheldon B, et al., 'Building an online Scientific Communication Skills resource: creating contentful engagement', Teaching Matters 2016: Transforming Practice Through Innovation and Partnerships programme, 07 December 2016, Launceston (2016) [Conference Extract]

[eCite] [Details]

Co-authors: Rush P; Tarbath R; Edwards A; Osborn J; Sheldon B; Porteous M; Oxley L; Dermoudy J; Wood D

2016Siddiqui N, Butler-Henderson K, Eljiz K, Greenfield D, 'Many brains make student learning lighter work: investigating peer-to-peer synchronous engagement to engage the postgraduate online student', Teaching Matters 2016 - Conference Program, 7 December 2016, Launceston, Tasmania (2016) [Conference Extract]

[eCite] [Details]

Co-authors: Butler-Henderson K; Eljiz K; Greenfield D

2015Edwards A, Osborn J, Dermoudy J, Rush P, Oxley L, et al., 'Scribbling and Babbling with the best: enhancing student communications skills to meet the world head on', Teaching Matters, 2 December 2015, University of Tasmania, pp. 35-36. (2015) [Conference Extract]

[eCite] [Details]

Co-authors: Edwards A; Osborn J; Dermoudy J; Rush P; Oxley L; Porteous M; Sheldon B

2015Shannon EA, Siddiqui N, 'Blended learning: A framework for peer review', Teaching Matters 2015: Tasmanian Blends, 2 December 2015, Hobart, Tasmania (2015) [Conference Extract]

[eCite] [Details]

Co-authors: Shannon EA

2010Siddiqui N, 'Managing organizations in health: A mixed methods study of relationship between nursing practice environment, job satisfaction and quality of nursing care', ACSPRI Social Science Methodology Conference, December, Sydney (2010) [Conference Extract]

[eCite] [Details]

2009Siddiqui N, 'Adaptation of quantitative research instrument to the Australian nursing practice environment', Proceedings of the 23rd Australian and New Zealand Academy of Management (ANZAM) Conference, 1-4 December 2009, Melbourne, pp. 1-9. ISBN 1 86308 157 7 (2009) [Refereed Conference Paper]

[eCite] [Details]

Contract Report, Consultant's Report

(2 outputs)
YearCitationAltmetrics
2016Greenfield D, Milne J, Eljiz K, Butler-Henderson K, Siddiqui N, 'Research report: an investigation of participants' experiences and perceptions of the joint acute and aged care accreditation survey pilot in two health services', Australian Institute of Health Service Management, University of Tasmania, Australia (2016) [Consultants Report]

[eCite] [Details]

Co-authors: Greenfield D; Milne J; Eljiz K; Butler-Henderson K

2016Greenfield D, Milne J, Eljiz K, Butler-Henderson K, Siddiqui N, 'Executive Summary - Evaluation report: an investigation of participants' experiences and perceptions of the joint acute and aged care accreditation survey pilot in two health services', Australian Institute of Health Service Management, Australia (2016) [Consultants Report]

[eCite] [Details]

Co-authors: Greenfield D; Milne J; Eljiz K; Butler-Henderson K

Grants & Funding

Internal Funding:

2015   Arts, Business and Law Hub Mentored Grant    $2,790

Project Title 'Understanding complexities of mental illness patients: A perspective of Tasmanian hospitals to facilitate care coordination (Phase 1)'

Funding Summary

Number of grants

6

Total funding

$2,605,500

Projects

Health service management research as an enabler for organisational improvement (2020 - 2024)$750,000
Description
The research study is investigating how the health service management (HSM) program is an enabler for organisational improvement in the Western Sydney Local Health District (WSLHD). The HSM program strives to improve organisational leadership, management and service improvement in the health facilities. The research will examine the activities and outcomes from the HSM program across a five-year period.
Funding
Western Sydney Local Health District ($750,000)
Scheme
Contract Research
Administered By
University of Tasmania
Research Team
Lauva M; Eljiz K; Agaliotis M; Siddiqui N; Hogden AV; Taylor R; Warwick SM; Greenfield D
Period
2020 - 2024
Evaluate patient compliance with online and telephone-based triage recommendations to seek assessment in a Hospital Emergency Department (2018)$25,000
Description
The purpose of this study is to investigate levels of compliance to attend an Emergency Department or not with advice delivered by telephone and online services, and the appropriateness of the advice provided.
Funding
Chappell Dean Pty Ltd ($25,000)
Scheme
Contract Research
Administered By
University of Tasmania
Research Team
Greenfield D; Siddiqui N; Eljiz K
Year
2018
Studying the impact of the SLHD health services management program (2017 - 2021)$1,250,000
Description
The research study is investigating the impact of the Sydney Local Health District (SLHD) health service management (HSM) program. The HSM program strives to improve organisational management, leadership, and staff capability in the health services. The research will examine the activities and outcomes from the HSM program across a longitudinal period.
Funding
Sydney Local Health District ($1,250,000)
Scheme
Contract Research
Administered By
University of Tasmania
Research Team
Lauva M; Greenfield D; Eljiz K; Siddiqui N; Hogden AV; Agaliotis M; Taylor R; Warwick SM
Period
2017 - 2021
Investigating the SWSLHD Transforming your experience program (2017 - 2019)$540,000
Description
The research study is investigating the impact of the South Western Sydney Local Health District (SWSLHD) program entitled Transforming your experience (TYE). The TYE program is seeking to improve organisational functioning, staff engagement and the patient/family experience with the health services. The research will examine healthcare organisational development, management and leadership improvement activities to determine the impact of the TYE program for staff and patients/ families.
Funding
South Western Sydney Local Health District ($540,000)
Scheme
Contract Research
Administered By
University of Tasmania
Research Team
Lauva M; Eljiz K; Siddiqui N; Hogden AV; Taylor R; Agaliotis M; Warwick SM; Greenfield D
Period
2017 - 2019
An investigation of the join acute and aged care accreditation trial in two health services (2016)$18,000
Description
A pilot study to investigate staff, audit/survey teams and acrediting organisation's experiences of the combined Australian Aged Care Agency (AACQHC) and Australian Council for Healthcare Standards (ACHS) accreditation trial.
Funding
Australian Council on Healthcare Standards ($18,000)
Scheme
Contract Research
Administered By
University of Tasmania
Research Team
Greenfield D; Eljiz K; Butler-Henderson K; Siddiqui N
Year
2016
Research and report on the implementation of the Australian Health Service Safety and Quality Accreditation (AHSSQA) Scheme (2016)$22,500
Description
The Australian Commission on Safety and Quality in Health Care requires a written research report on proposed reform of the AHSSQA Scheme. The purpose of the document is to: research and describe a package of strategies for the reform of the AHSSQA Scheme to achieve the twin objectives of improving the effectiveness of the assessment processes and reducing reliance on accreditation for verifying Standards compliance; provide detail on the level of research and other evidence to support these recommendations; outline the limitations and opportunities of these elements of the proposed reform; and, present the reform package in an inforgraphic, if appropriate.
Funding
Australian Commission on Safety and Quality in Health Care ($22,500)
Scheme
Contract Research
Administered By
University of Tasmania
Research Team
Greenfield D; Siddiqui N; Butler-Henderson K; Eljiz K
Year
2016

Research Supervision

Nazlee is currently supervising doctorate students on topics of organisational learning, employee engagement and patient and family centred care. She welcomes enquiries form students wishing to study in the following areas:

  • Organisational Behaviour and management e.g. organisational learning, effectiveness of work environment and associated outcomes, investing in human relations and associated outcomes
  • Health care in developed countries e.g. effectiveness of patient and family satisfaction, improvements in care coordination, application of chronic care model for effective linkage between acute care and primary health care, health tourism
  • Health care in developing countries e.g. service orientation of service providers, comparison of services and patient expectations between private and public settings, informal health networks

Current

2

Completed

3

Current

DegreeTitleCommenced
PhDAssessing Areas of Improvement in Staff Engagement of Environmental Services at a Public Hospital2014
PhDPatient-Centred Care: Its Application in Creating Efficiencies in the Hospital Setting2014

Completed

DegreeTitleCompleted
PhDStorescape and Customer Citizenship Behaviour in Retail Stores: The mediation and moderation effects of customer attitudes
Candidate: Mohammadbagher Gorji
2021
PhDEvaluating the Healthcare Professionals' Perceptions about the Adoption of Electronic Health Records in Primary Care Centres in Riyadh City, Saudi Arabia
Candidate: Bander Dowahi F Alanazi
2020
PhDFamily Assisted Passive Exercising of Unconscious Patients in the Intensive Care Unit: Does it make a difference?
Candidate: Judith Margaret Dixon
2020