Skip to content

QLess Virtual Queuing System

Coming in to make an in-person UConnect enquiry in Newnham or Sandy Bay? Join the queue before you get there with QLess.

QLess allows you to use your time more productively. Don't just stand in line – you can work on your assignments, talk with your classmates or grab a coffee.

Join the queue virtually; your place will be kept and you will be sent a text message to let you know when you are near the front of the queue. Don’t have a mobile with you or prefer to stay in the immediate area? Screens at the service point will show you the state of the queue.

How do I access QLess?

You can join the queue via SMS (standard messaging rates apply) or download the QLess App (iPhone / Android)

To join in Hobart:

Text UTAS SB to 0417 764 183

You will then be prompted to choose a queue / service:

  • UConnect - Morris Miller Library, Level 2 (8:45am to 5:00pm Monday to Fri):
    • Student Services enquiries
    • ID and Access Cards enquiries
    • Library enquiries
    • Bonus+ and Document Delivery enquiries
  • IT Service Desk - Morris Miller Library, Level 2 (10:00am to 4:00pm Monday to Friday)

To join in Launceston:

For the Newnham queue, text UTAS NN to 0417 764 183

  • UConnect - Building Y (Student Services), Newnham:
    • Student Services enquiries
    • Student Living enquiries

Actions:

After joining the queue via your mobile, you can get updates, reminders and assistance.

Text the following characters to 0417 764 183:

Text: Action:
S Get a Status Update
L Leave the Queue
H Access Queue Help
M Not ready and need more time?
N# Request a notification # minutes before anticipated appointment


You will receive a text message when you have reached the front of the queue and it is time to be served. You can also keep an eye on the screens at the service point - your name and the last 4 digits of your mobile phone number will be displayed.

Click on your campus - you will be prompted to complete your details and to select the service you need:

Sandy Bay

Click above to join one of the following queues:

  • UConnect - Morris Miller Library, Level 2 (8:30am to 5:00pm University business days)
    • Student Services enquiries
    • ID and Access Cards enquiries
    • Library enquiries
    • Bonus+ and Document Delivery enquiries

(Note: In person assistance is available during the full Library open hours even if QLess has closed for the day)

  • IT Service Desk - Morris Miller Library, Level 2 (10:00am to 4:00pm Monday to Friday)

Newnham

Click above to join:

  • UConnect - Building Y (Student Services) (At minimum, 8:30am to 5:00pm University business days)
    • Student Services enquiries
    • Student Living enquiries

If you are already close by or do not have access to a mobile phone, join the queue virtually by using the kiosks located in the foyers of:

Hobart (Sandy Bay):

  • Morris Miller Library Level 2

Launceston (Newnham):

  • Building Y (Student Services)

Please be aware: If you do not have a mobile phone, you will need to remain in the immediate vicinity of the QLess Display Screens to watch for your name to progress up the list.

Not able to access a campus location with QLess?

Connect with UConnect in-person, by phone or email


UConnect