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IPAA EVENT | The Public Face of the Public Sector - An Emerging Trend



Start Date

29 Jul 2016 12:15 pm

End Date

29 Jul 2016 1:45 pm

An Institute of Public Administration Australia presentation

'Civil service leaders are appearing publicly more often, in more places, and to a wider range of audiences, than ever before' Associate Professor Dennis Grube, Institute for the Study of Social Change (ISC), University of Tasmania

This trend contradicts the traditional convention where elected Ministers provide the public face of government and public service leaders remain largely anonymous.
Professor Grube attributes a number of factors to the modern public servant being thrust into the public limelight:

  • the 24/7 news media
  • greater public scrutiny through appearances before parliamentary committees
  • the need to engage with a much wider cross-section of society.

In this forum we invite senior leaders from the public sector to join Professor Grube to discuss the growing trend and implications of public administrators taking a more active role in public debate.

Panel members include:

  • Associate Professor Dennis Grube, ISC, University of Tasmania
  • Jacqui Allen, Deputy Secretary, Department of State Growth
  • Hank Jongen, General Manager, Department of Human Services (APS)

Hank Jongen is often referred to as theHuman face of Centrelink. As the departmental spokesperson he is arguably the most 'public' public servant in Australia. He is all over social media and can often be heard on radio and through other public mediums.

Jacqui will draw on her senior executive experience in both the Tasmanian and Western Australian governments, and as a Ministerial Advisor, where she has worked in areas that generate strong public views such as the arts, culture, sport and tourism.

Join us for an insightful discussion on this emerging trend for public administrators.

IPAA University of Tasmania Student Awards
Each year IPAA sponsors three awards recognising the achievement of students studying policy and politics at University of Tasmania. To celebrate and acknowledge the achievement of the students IPAA President David Nicholson will present the awards at this event.

Associate Professor Dennis Grube, Principal Research Fellow, Institute for the Study of Social Change
Dennis joined the University of Tasmania in January 2015, having spent the previous five years in the School of Government and International Relations at Griffith University in Brisbane. In 2013 he spent six months as a Visiting Fellow at the University of Oxford, and was Director of Griffith University's Master of Public Administration Program from 2010-2013. Dennis retains an affiliation as Adjunct Associate Professor with the Centre for Governance and Public Policy at Griffith University, and is a member of both the Australian and UK Political Studies Associations. He holds an Australian Research Council DECRA fellowship for the period 2013-2016, working on a comparative project assessing the role of public service leaders as public actors in Canada, Australia, New Zealand and the United Kingdom. Dennis's research interests focus on political rhetoric and its impact on public administration in historical and contemporary contexts.

Jacqui Allen, Deputy Secretary, Cultural & Tourism Industry Development, Department of State Growth
Jacqui began her career as Touring Manager for Country Arts (WA), a role that involved touring performing arts productions both nationally and throughout regional Western Australia. A former Ministerial Adviser for the West Australian Government, Jacqui has also undertaken roles in arts funding, policy and managed a number of government capital works programs at the WA Department of Culture and the Arts. She was the Deputy Director General of the Department from 2009 until December 2012, when she joined the Tasmanian Government in the position of Deputy Secretary, Culture, Recreation and Sport. In her current role as Deputy Secretary, Cultural and Tourism Development with the Department of State Growth, Jacqui works across the two sectors to enhance Tasmania's reputation as a wonderful place to live, visit and invest. She is an alumni of the Australia and New Zealand School of Government's Executive Masters of Public Administration, and also has qualifications in marketing and arts management.

Hank Jongen PSM, General Manager, Department of Human Services
Hank Jongen PSM is a General Manager and Departmental Spokesperson for the Department of Human Services. The Human Services programs are the ones most Australians deal with all the time: Centrelink, Medicare, Child Support and CRS Australia. Hank has been a senior Australian Public Service Executive for more than twenty years and has been responsible for national strategies supporting key Government reforms and had a major role in the creation of Centrelink. He is now helping shape the future of Human Services in Australia. As the primary spokesperson for Human Services, Hank regularly participates in question/answer sessions on talkback radio, as well as radio and television interviews and segments. He is also actively engaged across the spectrum of social media. Hank is proud of his Australian Public Service Medal awarded in the Queen's Birthday Honours for outstanding public service as Centrelink's media spokesperson and leading innovations in communication.


Public Sector Professionals across all levels of government.


Date & Time
Friday 29 July 2016
12:15pm - 1:45pm

Conference Room
181 Macquarie Street

$50.00 GST inc — IPAA Members (including employees of Corporate Members)

$62.50 GST inc — non-members

$15.00 GST inc - Full time students

includes a light lunch on arrival

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Institute for Social Change
University of Tasmania
Private Bag 44


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