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Student Complaints

The University is committed to providing a safe and supportive environment for University community members to raise concerns or complaints regarding aspects of University life.  Students experiencing academic or administrative concerns; directly related to the delivery of their course, University facilities, or student services provided by the University, have the right to raise their concerns, seek support and give feedback to ensure a quality learning experience.

When issues arise, in the first instance; students are encouraged to attempt to resolve their concerns at a local level.  Students seeking to resolve matters for themselves can seek advice and support from the Safe and Fair Community Unit (SaFCU) at any stage.

If this does not resolve the issue, the University is committed to providing an environment where genuine concerns or complaints are treated seriously, impartially and resolved as quickly as possible.

Individuals can seek assistance and advice through the SaFCU to manage the situation.

Taking action can help students to:

  • resolve the issue quickly and amicably
  • prevent others experiencing a similar issue
  • contribute to a positive change in systems or processes

The University's Behaviour Policy (Governance and Accountability 6.4) sets out the values, standards and expectations for behaviour that apply to our University community. People are the heart of our community. We want you to be safe, feel valued, and to actively contribute to our mission. Our University subscribes to the fundamental values of respect and self-respect, fairness and justice, integrity, trust and trustworthiness, responsibility and honesty (UTAS Statement of Values).

When members of our community behave in a manner that is not aligned to our values and expectations, our focus will be on early intervention and restoration, providing an opportunity to understand the implications of inappropriate behaviour, and to rebuild responsibility and accountability.

In circumstances where the inappropriate behaviour is of a serious nature and risks to health and safety are apparent, we will act swiftly and decisively to ensure safety for our community and to maintain our values-based culture.

If you have experienced or observed concerning or unacceptable behaviour, or you wish to make a complaint, we encourage you to contact the Safe and Fair Community Unit:

Ph: +61 3 6226 2560
Email: SaFCU@utas.edu.au

The Safe and Fair Community Unit is here to assist you in facilitating a resolution and can provide information and advice regarding options and support.

The Student Complaints Policy outlines the University’s commitment to maintaining a complaints process where issues are dealt with on their merit, and which works towards timely and effective resolution.

The Student Complaints Procedure outlines the steps to be taken by students of the University who wish to make complaints about academic or administrative matters, University premises and facilities or student services provided by the University; and by the University in responding to such complaints.

Where you feel your complaint has not been resolved, you may wish to seek a review of the decision.  Prior to lodging your request for review, you may wish to seek assistance from the Student Advocate.

The University has a range of support options available to assist you.

Seek support from our free University Counselling Service for help to manage current problems impacting on your capacity to cope, including gaining a better understanding of your problem, strengthening your resources and finding effective solutions.

If you need to speak with a counsellor outside of office hours, you can call the University Crisis Line on 1300 511 709 or text on +61 488 884 168. This service is available between 5pm and 9am weekdays (24hrs, weekends and public holidays).

Seek support for your personal safety and security by contacting Security to report an immediate problem or to request a Security escort. For Emergencies call 000 to request Police, Fire or Ambulance services. If you call 000, please contact Security as soon as possible so that they can arrange to meet and direct emergency services to the location. If you are on campus, you can contact your local campus Safety and Security team on +61 6226 7600 or extension 7600 from an internal phone.

Our Student Advisers can assist you with time management, academic adjustment, study issues, navigating systems or processes, stress, financial problems, housing problems, and relocation issues.

All University students are automatically entitled to access the services of the Tasmanian University Student Association (TUSA) and the Union’s Student Representative Council (SRC). The TUSA provides you with a wide range of support and assistance including independent advocacy, study issues, as well as financial counselling and assistance.

MySAFETY is an online cloud-based system for reporting hazards and workplace incidents you may see or experience as a student at the University of Tasmania. The identification of hazards and reporting of workplace safety incidents is critical in achieving a safe University as it prompts action to prevent future accidents, injuries or trauma.

To report hazards and workplace safety incidents (e.g. incidents resulting in injury, illness, or "near misses"; potential for injury or illness; damage to or failure of structure, motor vehicles or other plant and equipment; anything with the potential to cause injury or illness to people, or damage to plant or equipment:

Report hazards or workplace safety incidents

Make a Formal Complaint