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We're Listening

The University is committed to continual improvement of the services, resources and information we offer. Feedback from students and staff is an important part of this.

Your views about your university experience are important.

They help us to improve the quality of teaching, learning and your student experience at the University of Tasmania. Your feedback is collected by a number of student surveys which are administered throughout the year.

The surveys measure your satisfaction on all aspects of your student experience.

Provide feedback

Do you have a great teacher you would like to recognise? If so, it takes just a few minutes to nominate them for a teaching award.

We would especially like to encourage nomination of those teachIng staff who have provided an excellent online learning experience during COVID-19.

Nominate a great teacher

Internal surveys


Service Quality Survey [SQS]

Measures student satisfaction with a range of student services

2018 SQS Feedback (PDF 516KB)

2017 SQS Feedback (PDF 1.1MB)

2016 SQS Feedback (PDF 550KB)

Library Survey

Feedback on University library services and spaces

2018 Library Client Survey (PDF 301KB)

2016 Library Feedback (PDF 137KB)

Higher Degree by Research [HDR]

Measures HDR candidates' satisfaction with key elements of candidature

HDR feedback is currently being collated and results will be available shortly

National surveys

Student Experience Survey [SES]

National survey measuring student satisfaction across a range of university experiences

2018 SES Feedback (PDF 768KB)

2017 SES Feedback (PDF 768KB)

2016 SES Feedback (PDF 1.93MB)

International Student Barometer [ISB]

Global survey measuring international student satisfaction across a range of university experiences

2018 ISB Institutional Report (PDF 640KB)

2016 ISB Institutional Report (PDF 787KB)

Graduate Outcomes Survey [GOS]

National survey measuring employment outcomes and further study activities of graduates 4-6 months after course completion

2018 GOS Feedback (PDF 544KB)

2017 GOS Feedback (PDF 544KB)

2016 GOS Feedback (PDF 788KB)

Graduate Outcomes Survey – Longitudinal [GOS-L]

National follow up survey to the GOS administered three years after course completion

2018 GOS-L Feedback (PDF 544KB)

2017 GOS-L Feedback (PDF 4.53MB)

Key Areas of High Satisfaction

  • Access to Information Technology (IT) support and resources (e.g. email, eStudent, MyLO) – Students are able to log-on to student systems and access IT resources when needed.
  • University staff – Current students, in particular, are very satisfied with the attitude (i.e. helpfulness, approachability and respectfulness) of staff.
  • The course helped to develop critical thinking/analytical skills.
  • The course helped to develop independent learning – Both current students and graduates feel that their course helped them to develop the ability to plan their own work.
  • The course materials are relevant – Students stated that their course materials were up to date and relevant to their education overall.
  • Quality and effectiveness of online learning materials – Where it was used, the IT in teaching and learning was effective.

Areas for Improvement

Nine aspects of the student experience were identified as areas of improvement in two or more surveys, which assist in further planning.

  • Careers services – A common theme across all four surveys, students reported a strong need for the provision of careers advice.
  • Affordable accommodation/housing services Both domestic and international students raise concerns about the cost of university accommodation.
  • Counselling services – Students highlighted the importance of the provision of counselling services.
  • Financial assistance – Both domestic and international students emphasised the benefit of financial support/bursaries etc.
  • Language and learning support – Students, in particular domestic students, identified a need for improved access to language and learning support and provision of English language skills support.
  • Sense of belonging to the University – A high number of both current students and graduates indicated that they seek a stronger sense of belonging to the University community.
  • Opportunities to work with other students as a part of study – Current students reported that their course provides few to no opportunities to work with other students as part of a team.  In line with this, graduates also indicated that their course could have provided more opportunity to help them develop their ability to work as a team member.
  • Opportunities to interact with different students – Both domestic and international students indicated that they have a keen interest to interact with students who are very different from themselves.  International students also reported the need for more opportunities to make friends with local students.
  • Library – Study spaces and services at the library, including access to computers and laptop facilities, a quiet place to study, the library website and online resources.
  • Careers services – This is a high priority in the Student Experience Strategy (PDF 313KB). The University is expanding its student employment programs and the Career Mentor Program. We have also launched a new work ready program for international students called I-PREP and have extended the Vice-Chancellor’s Leadership Program.
  • Accommodation/housing services – Benchmarking is currently being undertaken to review the value of current and future properties to ensure the University is providing accommodation rates at the industry standard.
  • Counselling services – To further enhance existing service provision, the University has engaged two new Wellbeing Development Counsellors to provide students with proactive and preventative mental health and wellbeing strategies, as well as early and initial interventions to assist in linking students to support services and resources.
  • Financial assistance – The University has expanded its suite of scholarships and offers financial assistance through the Safety Net Grant Scheme.
  • Language and learning support – The University’s Student Learning team have extended the opening hours and locations of the Drop-In service which complements the other resources and services on offer.
  • Sense of belonging to the University – Introduction of Student Life Team working in close collaboration with the TUU and expanding student events and initiatives under the #UTASLife identity. Introduction of student-led communications team to create in-residence, online and on-campus connections.
  • Opportunities to work with other students as a part of study – The University’s new curriculum, Degrees of Difference aims to address this identified need for enhanced engagement with peers and team work skills.
  • Opportunities to interact with different students – The University continues to seek new ways to facilitate and enhance student connections through the joint outreach through UTASLife and the TUU.
  • Library – Increased the number of laptops available for loan and better promotion of their availability, expansion of silent study areas, review and revision of Library website and maximisation of the number and range of databases and eJournals available online.