About this short course
Conflict is a part of everyday life and is a reality we deal with in our families, communities, politics, and workplaces. Conflict occurs when individuals disagree, often due to a difference in perceptions, thoughts, feelings, values, or requirements. If managed well, in whatever context it occurs, conflict can lead to positive outcomes.
On completion of this course, you will have developed your interpersonal and conflict management and resolution skills and be able to apply various tools, and strategies in the workplace to generate positive outcomes.
Who should do this course?
The course is designed for people interested in developing their conflict management and resolution skills and learning strategies and techniques to use in the workplace and in life more generally.
This self-directed course provides 10 hours of quality learning. On completion you will be able to: