Your requesting is going to become easier!
We are implementing a new system that means no more remembering a unique username and password. The change should be in place mid-year 2021.
Need access to material we don't hold in the Library collection? We'll help you obtain it through our network of libraries and other suppliers.
- Register to use Web form if you are a new client
Once your registration is processed you will receive your login details by email within 1-2 working days.
- You will need your Staff/Student "User ID" and your current Document Delivery Account "Password".
- For password queries or expired accounts, phone or email the Document Delivery Service.
- Your Document Delivery account will expire in line with your enrolment or employment contract. If you receive a expired account message please contact us and we will reactivate your account.
Who can use the service
If the University Library does not have the items you need, eligible users can request them through the Document Delivery Service.
- University of Tasmania staff, postgraduate and higher degree students
- Honorary Research Associates and visiting academics
- Clinical Academics for the College of Health and Medicine can use the Document Delivery Service for items required to support their teaching and research
- Final year Research project students
For further information contact the Document Delivery Service.
Placing a request
Before placing a request for a document delivery item:
- Search Library's Catalogue to confirm we do not have an item holdings for the title you require
- Search BONUS+ to see if the book loan is available via this service
- If the item you require is a journal article, check to see if the library has an electronic full text version available. The list of individual electronic journals available to Library users located on the eJournals page.
Place your requests via our online web requesting interface. This system allows registered eligible students and staff to submit and track requests. It is important that you give a full and accurate citation for the material you want. Provide the full title, author’s name, volume/issue and publication date. Requests not meeting these minimum requirements may be rejected and returned to requestor for more detail.
- Sign into your Document Delivery Account
- Search and Request – enter search terms, click SEARCH
- Click Get it! on your required title. Request form is automatically populated with the item information
- For copies, enter details for article or chapter in fields under Part Details
- Indicate if your request is RUSH, by following the instructions on the request form
- Click REQUEST and accept Copyright prompt (for article and chapters)
- Use 'Create request' link for a blank request form if you cannot locate the item you want via searching
For more help please see our Step by Step user guide (PDF 767.5 KB)
How long does it take & how much does it cost?
|Service Level||Time frame|
|STANDARD||Copies: 2-5 working days|
Loans: 10 – 14 working days within Australia and New Zealand.
|RUSH||24 business hours to ship item or advise non-fulfilment.|
Loans can take up to 2-3 working days to arrive (within Australian only)
We will obtain most things at no cost for you, however, you may be asked to contribute if the costs exceed our preset budget limit - if this occurs we will contact you.
Collection and delivery
Copies are delivered electronically via Document Delivery Account, under ‘My Requests’, an email will be sent to you notifying you when a document has arrived. It is important to save/download your PDF files within 30 days, under Copyright law we are required to permanently remove documents from our server after this period. Occasionally documents are sent to you as email attachments.
If there is no PDF link on your request, or attachment via email, the print document has been sent to your School/Department via the UTAS internal mail.
Loans are held for collection at the library service point you specified on your registration as your ‘pick up’ location. Loans for Flexible Library Service clients are posted to their designated address. A supplying library may stipulate a loan to be for use in the library only. In order to maintain good relations with the interlending community, we must observe these restrictions.
Talk to the Document Delivery staff if you need to make special arrangements for collection or delivery of items.
Loaned materials are subject to replacement costs for loss or damage, charges will vary between supplying libraries. Under the InterLibrary code replacement copies are not accepted.
Return and renewal
Return your loan items to the most convenient UTAS library service point on or before the due date. We request where possible that loans are placed into the "Reserve Returns bookdrop".
Please do not return loan items via the University mail system or Australia Post, unless you are a registered Flexible Library Services client.
For Renewals, please place the renewal via your Document Delivery account under 'My Requests' before the due date. Extensions are at the discretion of the supplying library, and so are not automatically granted.
Obtaining a thesis from other universities
Theses belonging to another institution are rarely available for loan. We will try to source the theses for you where possible.
Place a request via your Document Delivery Account. Use the 'Create Request' link then select 'Thesis' as format and complete the blank request form.
In most cases an electronic theses copy is obtained, however occasionally a hardcopy loan is the only option available. If the owning library needs to digitise the thesis for fulfilment there may be an additional cost which will be negotiated with you.
Information for other libraries requesting items from UTAS
The Library will lend items from its collections to other libraries under the terms of the Interlibrary Resource Sharing (ILRS) Code. Individuals should contact their local library and ask staff to place an Interlibrary loan request.
You may send us a request via Libraries Australia Document Delivery gateway (LADD), email, OCLC Worldshare ILL or via the post.
Document Delivery Service
University of Tasmania Library
Private bag 25
HOBART TAS 7001
Document store email address: firstname.lastname@example.org
ABN 30 764 374 782
- Items borrowed from the University of Tasmania Library collections are available for six (6) weeks with a possible extension of loans.
- Some collections are not available for loan.
University of Tasmania library charges libraries the standard ACLIS/ILRS code charge.
- Australian libraries may pay via LADD Payments Scheme, credit card (Mastercard or Visa), or cheque.
- Overseas libraries may pay with IFM (Worldshare ILL), IFLA vouchers, or credit card (Mastercard or Visa).
All prices are quoted in Australian dollars. All prices include GST, where appropriate.
|Service Type||Australian Libraries||Overseas Libraries|
Rush: $52.00 (Express Post)
Core: $45.00 (Airmail)
Rush: $37.00 (email)
Core: $30.00 (email)
*pricing for already digitised thesis
|$22.00* - $110.00|
$20.00* - $100.00
Purchase form (PDF 491.4KB) if you are an individual or a library requesting on behalf of an individual.
Purchase form (PDF 954KB) if you are library requesting a copy to be included in your collection.