Quality management focuses on the quality of physical products as well as services and processes, and how they can be improved. The principles and processes of quality management are the key elements that businesses use to respond to market and customers’ needs and maintain business viability through improved efficiency, product quality and safety, and improvement of service delivery.

Quality management is comprised of the four key components of quality planning, quality control, quality assurance and quality improvement. You will explore these four components and how they impact on issues such as customer focus, customer value, continuous improvement, process improvement and total quality management.

This unit builds on concepts of learning through practice in Year 1 of study by introducing you to more complex learning experiences. You will be introduced to:

• discipline-based skills and knowledge in dynamic practice situations. This will include authentic and purposeful, industry-related experiences
• concepts of managing effective relationships and communicating with others
• the development and use of adaptive leadership skills and how these skills relate to innovative and entrepreneurial practice
• the nature of responsible, accountable and reflective workplace skills, and creative and critical thinking relevant to para-professional practice.

You will exercise self-awareness, initiative and judgement to manage yourself and professional relationships effectively. The application of tacit knowledge and capabilities will be reflected in a Practice Manual.