Courses & Units

Professional Communication ZAA135

Unit delivery is subject to sufficient enrolment numbers.


This unit introduces you to effective professional communication techniques and practices applicable to the workplace and study. You will learn about the foundations of communication, the various communication styles, professional etiquette, and different types of communication behaviours. A central focus of this unit is for you to understand your own style, and gain an awareness of how you communicate and how others might feel based on how you behave and interact. In addition, you will explore a range of barriers and enablers to effective communication, and develop strategies such as active listening, conflict resolution, and giving and receiving feedback. You will practice, and be assessed on, effective communication in groups and in a simulated environment. This will include participation in role plays, interviewing others, presenting ideas, and completing various group and individual activities. In conjunction with the discipline theory, this unit introduces learning through practice by exposing you to authentic learning experiences. These experiences are placed at the centre of learning and assessment, so you have the opportunity to develop the skills, knowledge and behaviours necessary to respond to industry, community and/or global needs. You will be introduced to: - a range of methods, tools, techniques and approaches to practice - principles and perspectives such as values, ethics, empathy and leadership in real world scenarios - reflection and deliberative thinking as a means of developing knowledge, skills, attitudes and aspirations - ways of understanding problems and developing solutions through active inquiry


Unit name Professional Communication
Unit code ZAA135
Credit points 12.5
College/School College of Business & Economics
University College
Discipline Business and Management UC
Coordinator Doctor Ana Lobo
Available as an elective? Yes
Delivered By University of Tasmania


Location Study period Attendance options Available to
Hobart Semester 1 On-Campus International Domestic
Launceston Semester 1 On-Campus International Domestic
Cradle Coast Semester 1 On-Campus International Domestic
Online Semester 1 Off-Campus International Domestic


International students
Domestic students

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Units are offered in attending mode unless otherwise indicated (that is attendance is required at the campus identified). A unit identified as offered by distance, that is there is no requirement for attendance, is identified with a nominal enrolment campus. A unit offered to both attending students and by distance from the same campus is identified as having both modes of study.

Key Dates

Study Period Start date Census date WW date End date
Semester 1 26/2/2024 22/3/2024 15/4/2024 2/6/2024

* The Final WW Date is the final date from which you can withdraw from the unit without academic penalty, however you will still incur a financial liability (refer to How do I withdraw from a unit? for more information).

Unit census dates currently displaying for 2024 are indicative and subject to change. Finalised census dates for 2024 will be available from the 1st October 2023. Note census date cutoff is 11.59pm AEST (AEDT during October to March).

About Census Dates

Learning Outcomes

  • Identify and describe the foundations of, and barriers and enablers to effective communication
  • Examine and develop the skills, techniques, and practices used in professional communication
  • Analyse and evaluate the relevance and effectiveness of communication tools and strategies
  • Analyse and apply communication skills, styles, techniques and methods

Fee Information

The 2024 Commonwealth Supported Place (CSP) rates are still being finalised by the Government and we will update the domestic fee information as soon as we have more details.


Mutual Exclusions

You cannot enrol in this unit as well as the following:

ZAA105 Professional Communication


Teaching Pattern

On-campus students: Weekly 2 hour tutorials.

Off-campus students: Weekly 2 hour online tutorials.

AssessmentAT1: University Service Task: Reflection and Critique (20%)|AT2: Critiques and Personal Reflection (30%)|AT3: Experiential Learning Report (50%)
TimetableView the lecture timetable | View the full unit timetable



Required readings will be listed in the unit outline prior to the start of classes.

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