Hobart, Launceston, Cradle Coast
Introduction
This unit explores services provided in the hospitality industry. You will investigate topics such as the scope of hospitality operations, contemporary trends, management and supervisory approaches, and implementation of service practices. This unit provides you with a general understanding of the hospitality industry including how to enhance and manage the customer service experience and prepares you for further study in the field of hospitality management.
In conjunction with the discipline theory, this unit builds on concepts of learning through practice in Year 1 of study by introducing you to more complex learning experiences.
You will be introduced to:
- discipline-based skills and knowledge in dynamic practice situations. This will include authentic and purposeful, industry-related experiences
- concepts of managing effective relationships and communicating with others
- the development and use of adaptive leadership skills and how these skills relate to innovative and entrepreneurial practice
- the nature of responsible, accountable and reflective workplace skills, and creative and critical thinking relevant to para-professional practice
You will exercise self-awareness, initiative and judgement to manage yourself and professional relationships effectively. The application of tacit knowledge and capabilities will be reflected in a Practice Manual
Summary 2021
| Unit name | Hospitality Management |
|---|---|
| Unit code | ZAA240 |
| Credit points | 12.5 |
| Faculty/School | University College |
| Discipline | Applied Business |
| Coordinator | Naomi Walsh |
| Available as student elective? | Yes |
| Breadth Unit? | No |
Availability
Note
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Units are offered in attending mode unless otherwise indicated (that is attendance is required at the campus identified). A unit identified as offered by distance, that is there is no requirement for attendance, is identified with a nominal enrolment campus. A unit offered to both attending students and by distance from the same campus is identified as having both modes of study.
Special approval is required for enrolment into TNE Program units.
TNE Program units special approval requirements.
* The Final WW Date is the final date from which you can withdraw from the unit without academic penalty, however you will still incur a financial liability (see withdrawal dates explained for more information).
Learning Outcomes
- Identify and analyse operational functions in contemporary hospitality management
- Investigate and apply hospitality managerial and supervisory strategies, tools and concepts
- Analyse and evaluate performance measures to inform sustainable hospitality enterprise
- Develop and communicate hospitality performance standards and information to stakeholders
- Use reflective techniques to evaluate the impact of contemporary hospitality management
Fees
Requisites
Mutual Exclusions
You cannot enrol in this unit as well as the following:
ZAA210 Principles of Hospitality Service Management
Teaching
| Teaching Pattern | Blended mode: Online content, full-day workshop (x2), weekly tutorials |
|---|---|
| Assessment | AT1: Contemporary Trends Analysis (20%) AT2: Staff Induction and Training Program (40%) AT3: Operational Performance Analysis (40%) |
| Timetable | View the lecture timetable | View the full unit timetable |
Textbooks
| Required | None |
|---|
The University reserves the right to amend or remove courses and unit availabilities, as appropriate.