Courses & Units
Quality Management ZAS125
Introduction
Quality management focuses on the quality of physical products as well as services and processes, and how they can be improved. The principles and processes of quality management are the key elements that businesses use to respond to market and customers’ needs and maintain business viability through improved efficiency, product quality and safety, and improvement of service delivery. Quality management is comprised of the four key components of quality planning, quality control, quality assurance and quality improvement. You will explore these four components and how they impact on issues such as customer focus, customer value, continuous improvement, process improvement and total quality management.
Summary
| Unit name | Quality Management |
|---|---|
| Unit code | ZAS125 |
| Credit points | 12.5 |
| College/School | College of Business & Economics University College |
| Discipline | Applied Design, Science and Technology |
| Coordinator | Doctor Robin Katersky Barnes |
| Available as an elective? | Yes |
| Delivered By | University of Tasmania |
Availability
This unit is currently unavailable.
Note
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Learning Outcomes
- Identify and communicate the fundamental principles and processes of quality and quality management
- Apply quality management and quality improvement tools and techniques to industry
- Evaluate causes of quality management issues and recommend quality improvement solutions
Fee Information
| Field of Education | Commencing Student Contribution 1,3 | Grandfathered Student Contribution 1,3 | Approved Pathway Course Student Contribution 2,3 | Domestic Full Fee 4 |
|---|---|---|---|---|
| not applicable |
1 Please refer to more information on student contribution amounts.
2 Please refer to more information on eligibility and Approved Pathway courses.
3 Please refer to more information on eligibility for HECS-HELP.
4 Please refer to more information on eligibility for FEE-HELP.
If you have any questions in relation to the fees, please contact UConnect or more information is available on StudyAssist.
Please note: international students should refer to What is an indicative Fee? to get an indicative course cost.
Requisites
Mutual Exclusions
You cannot enrol in this unit as well as the following:
ZAA107|ZAS104|ZAS114|ZAS231Teaching
| Teaching Pattern | On-campus students: Weekly online 1 to 2 hour tutorial; 1 x half to full day online workshop per semester. Off-campus students: Weekly online 1 to 2 hour tutorial; 1 x half to full day online workshop per semester. |
|---|---|
| Assessment | Quality Management in Practice Activity + Reflection (20%)|Quality Management Tools - Case Study (35%)|Quality Improvement Proposal (45%) |
| Timetable | View the lecture timetable | View the full unit timetable |
Textbooks
| Required |
Required readings will be listed in the unit outline prior to the start of classes. |
Links | Booktopia textbook finder |
|---|
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