Refund Policy

The following policies apply when requesting refunds from the University for any fees you may have paid.

If you have paid your tuition fees and are unable to commence study, you can request a refund of Course* tuition fees. Please see the Refund Policy and Guidelines (PDF 79kb) for more information.

The University will refund all or part of your prepaid tuition fee on the following basis:

  1. If you do not meet the conditions of your Offer of Enrolment or are unsuccessful in obtaining a student visa a full refund of prepaid tuition fees will be made.
  2. If you cancel your place at least 28 days before your course starts, and have not yet arrived in Australia, all tuition fees paid are refundable, unless otherwise specified in the written agreement/offer letter as a non-refundable deposit, less an administrative amount of:
  • 20% for English Language Courses
  • 15% for Foundation Studies
  • 10% for all other Courses
  1. If you cancel your place at least 28 days before the course starts, and have already arrived in Australia you must apply for a release from the University, prior to requesting a refund. Refund is subject to the outcome of the withdrawal (PDF 90Kb)/transfer (PDF 186kb) application.
  2. If you cancel your place less than 28 days before your course starts or withdraw before the census date, you will be refunded 50% of the first study period liability, unless otherwise specified in the written agreement/offer letter as a non-refundable deposit.
  3. If you withdraw after the first day of an English language Course, or after the census date for all other courses, or if your enrolment is cancelled for non-compliance with visa conditions, no refund will be payable.
  4. If you cancel your place in a course less than 28 days before the start of the course in order to accept another course offered by UTAS in the same study period, provided there is no break between the first and second course, you may be considered a continuing student for the purpose of the refund assessment, unless otherwise specified in the written agreement/offer letter as a non-refundable deposit.
  • Approved refunds will be paid within 4 weeks of receipt of your completed Request for Fees Refund (PDF127kb) provided all relevant supporting documents are submitted.
  • All refunds must be claimed within one calendar year of the default.
  • If you withdraw after census date no refund is payable.
  • You must have a credit balance in your account in order for a refund to be payable.

You have 2 options:

  • Full refund of fees

Pursuant to the provisions of the National Code 2007, the ESOS Act and the ESOS Regulations, the University will refund all of your fees if:

  • the course does not start on the agreed starting day; or
  • the course ceases to be provided at any time after it commences but before its completion; or
  • the course is not provided in full because a condition has been imposed on the registration of the University on CRICOS, or the registration has been suspended or cancelled, and you have not withdrawn before the occurrence of any one of the events stated above.

Any such refund will be paid within 2 weeks of the day on which the course ceased being provided.

  • Alternative Course

You may be offered an alternative course at the University at no extra cost to you. We will ask you to sign a document to confirm your acceptance of the placement in another course.

The University can, in special circumstances, remit an international student fee.

If you withdraw from a unit and/or course after the unit census date you remain liable for tuition and/or student contribution amounts. You will also record a fail grade against the unit or units concerned. Under normal circumstances you will not be entitled to a remission.

The Fees Remission Officer will undertake the assessment, approval and advice on receipt of an application for remission.

If you are a commencing student and successful in your remission application, a refund will be assessed under section 3.1 of this policy.  This provision only applies to commencing students.

If you make payments in excess of the cost of the tuition fees, the excess amount will be applied to any subsequent tuition fee liability.

If you have completed 50 credit points during one or more study periods of a degree course you are considered to be a continuing student.

If there is a change to your enrolment (e.g. you withdraw from a unit/s) or you qualify for degree admission early from an English language Course, or if there is a financial change (e.g. you are awarded a scholarship, bursary or sibling discount) a credit will be applied towards the next available semester and no refund will be possible.

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You may request prepaid tuition fees are transferred to the next available study period if all of the following conditions are met:

  • If you are studying an ELC course, approval must be given by the English language Centre, and;
  • Entry conditions to commence another course have been met, and;
  • The next intake/start date of the second course has resulted in you having to cut short your current course in order to commence the second course on time, and;

Any such refund is at the discretion of the Executive Director, Student Centre (or authorised delegate/s).

Please note that this refund agreement, and the availability of complaints and appeals processes, does not remove the right for the student to take action under Australia's consumer protection laws. In the event a student wishes to dispute the decision on a refund of tuition fee, the student has the right to the University's dispute resolution processes, which do not limit the student's right to pursue other legal remedies.

*A 'Course' for English Language centre means the total period of study as shown in the Offer of Enrolment and/or the Confirmation of Enrolment (CoE).