Professional Communication unit (ZAA135)

Introduction

This unit introduces you to effective professional communication techniques and practices applicable to the workplace and study. You will learn about the foundations of communication, the various communication styles, professional etiquette, and different types of communication behaviours. A central focus of this unit is for you to understand your own style, and gain an awareness of how you communicate and how others might feel based on how you behave and interact.

In addition, you will explore a range of barriers and enablers to effective communication, and develop strategies such as active listening, conflict resolution, and giving and receiving feedback. You will practice, and be assessed on, effective communication in groups and in a simulated environment. This will include participation in role plays, interviewing others, presenting ideas, and completing various group and individual activities. In conjunction with the discipline theory, this unit introduces learning through practice by exposing you to authentic learning experiences. These experiences are placed at the centre of learning and assessment, so you have the opportunity to develop the skills, knowledge and behaviours necessary to respond to industry, community and/or global needs.

You will be introduced to:

- a range of methods, tools, techniques and approaches to practice

- principles and perspectives such as values, ethics, empathy and leadership in real world scenarios

- reflection and deliberative thinking as a means of developing knowledge, skills, attitudes and aspirations

- ways of understanding problems and developing solutions through active inquiry.

The Professional Communication unit is designed to help you develop essential communication skills that are vital for success in any professional setting. While this unit focuses on enhancing your ability to communicate effectively and professionally, it is not specifically tailored for those looking to improve their English language skills.

Summary

Unit name	Professional Communication
Unit code	ZAA135
Credit points	12.5
College/School	University College
Discipline	Pathways
Coordinator	Doctor Ana Lobo
Available as an elective?	Yes
Delivered By	University of Tasmania
Level	Introductory

Availability

Specific information on 2027 unit availability will be available in August

Learning Outcomes

• Identify and describe the foundations of, and barriers and enablers to effective communication
• Examine and develop the skills, techniques, and practices used in professional communication
• Analyse and evaluate the relevance and effectiveness of communication tools and strategies
• Analyse and apply communication skills, styles, techniques and methods

Fee Information

2027 fee information will be available in August.

Requisites

Mutual Exclusions

You cannot enrol in this unit as well as the following:

ZAA105 Professional Communication

Teaching

Teaching Pattern	Off-campus students: Fortnight 2 hour online tutorials.
Assessment	AT1: University Service Task: Reflection and Critique (20%)|AT2: Critiques and Personal Reflection (30%)|AT3: Experiential Learning Report (50%)
Timetable	View the lecture timetable | View the full unit timetable

Textbooks

Required	Required readings will be listed in the unit outline prior to the start of classes.

The University reserves the right to amend or remove courses and unit availabilities, as appropriate.