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Quality Management unit (ZAS125)

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Unit year 2025

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Location: Online

Introduction

Quality management focuses on the quality of physical products as well as services and processes, and how they can be improved. The principles and processes of quality management are the key elements that businesses use to respond to market and customers’ needs and maintain business viability through improved efficiency, product quality and safety, and improvement of service delivery. Quality management is comprised of the four key components of quality planning, quality control, quality assurance and quality improvement. You will explore these four components and how they impact on issues such as customer focus, customer value, continuous improvement, process improvement and total quality management. 

Summary

Unit name Quality Management
Unit code ZAS125
Credit points 12.5
College/School University College
Discipline Pathways
Coordinator Mr Rene Kling
Available as an elective? Yes
Delivered By University of Tasmania
Level Introductory

Availability

Location Study period Attendance options Available to
Online Semester 2 This unit is available through off-campus delivery Available to International Students Available to Domestic Students
  • Key:
  • This unit is available through on-campus delivery On-campus
  • This unit is available through off-campus delivery Off-Campus
  • Available to International Students International students
  • Available to Domestic Students Domestic students
Note

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Units are offered in attending mode unless otherwise indicated (that is attendance is required at the campus identified). A unit identified as offered by distance, that is there is no requirement for attendance, is identified with a nominal enrolment campus. A unit offered to both attending students and by distance from the same campus is identified as having both modes of study.

Key Dates

Study Period Start date Census date WW date End date
Semester 2 20/7/2025 18/8/2025 7/9/2025 25/10/2025

* The Final WW Date is the final date from which you can withdraw from the unit without academic penalty, however you will still incur a financial liability (refer to How do I withdraw from a unit? for more information).

Unit census dates currently displaying for 2025 are indicative and subject to change. Finalised census dates for 2025 will be available from the 1st October 2024. Note census date cutoff is 11.59pm AEST (AEDT during October to March).

About Census Dates

Learning Outcomes

  • Identify and communicate the fundamental principles and processes of quality and quality management
  • Apply quality management and quality improvement tools and techniques to industry
  • Evaluate causes of quality management issues and recommend quality improvement solutions

Fee Information

Field of Education Commencing Student Contribution 1,3 Grandfathered Student Contribution 1,3 Approved Pathway Course Student Contribution 2,3 Domestic Full Fee 4
080317 $2,124.00 $1,663.00 not applicable $3,128.00
  • Available as a Commonwealth Supported Place
  • HECS-HELP is available on this unit, depending on your eligibility3
  • FEE-HELP is available on this unit, depending on your eligibility4

1 Please refer to more information on student contribution amounts.
2 Please refer to more information on eligibility and Approved Pathway courses.
3 Please refer to more information on eligibility for HECS-HELP.
4 Please refer to more information on eligibility for FEE-HELP.

If you have any questions in relation to the fees, please contact UniConnect or more information is available on StudyAssist.

Please note: international students should refer to What is an indicative Fee? to get an indicative course cost.

Requisites

Mutual Exclusions

You cannot enrol in this unit as well as the following:

ZAA107|ZAS104|ZAS114|ZAS231

Teaching

Teaching Pattern

On-campus students: Weekly online 1 to 2 hour tutorial; 1 x half to full day online workshop per semester.

Off-campus students: Weekly online 1 to 2 hour tutorial; 1 x half to full day online workshop per semester.

AssessmentQuality Management in Practice Activity + Reflection (20%)|Quality Management Tools - Case Study (35%)|Quality Improvement Proposal (45%)
TimetableView the lecture timetable | View the full unit timetable

Textbooks

Required

Required readings will be listed in the unit outline prior to the start of classes.

The University reserves the right to amend or remove courses and unit availabilities, as appropriate.