Quality Management unit (ZAS125)

Introduction

Quality management focuses on the quality of physical products as well as services and processes, and how they can be improved. The principles and processes of quality management are the key elements that businesses use to respond to market and customers’ needs and maintain business viability through improved efficiency, product quality and safety, and improvement of service delivery. Quality management is comprised of the four key components of quality planning, quality control, quality assurance and quality improvement. You will explore these four components and how they impact on issues such as customer focus, customer value, continuous improvement, process improvement and total quality management. 

Summary

Unit name	Quality Management
Unit code	ZAS125
Credit points	12.5
College/School	University College
Discipline	Pathways
Coordinator	Mr Rene Kling
Available as an elective?	Yes
Delivered By	University of Tasmania
Level	Introductory

Learning Outcomes

• Identify and communicate the fundamental principles and processes of quality and quality management
• Apply quality management and quality improvement tools and techniques to industry
• Evaluate causes of quality management issues and recommend quality improvement solutions

Fee Information

Field of Education	Commencing Student Contribution 1,3	Grandfathered Student Contribution 1,3	Approved Pathway Course Student Contribution 2,3	Domestic Full Fee 4
			not applicable

¹ Please refer to more information on student contribution amounts.
² Please refer to more information on eligibility and Approved Pathway courses.
³ Please refer to more information on eligibility for HECS-HELP.
⁴ Please refer to more information on eligibility for FEE-HELP.

If you have any questions in relation to the fees, please contact UniConnect or more information is available on StudyAssist.

Please note: international students should refer to What is an indicative Fee? to get an indicative course cost.

Requisites

Mutual Exclusions

You cannot enrol in this unit as well as the following:

ZAA107|ZAS104|ZAS114|ZAS231

Teaching

Teaching Pattern	On-campus students: Weekly online 1 to 2 hour tutorial; 1 x half to full day online workshop per semester. Off-campus students: Weekly online 1 to 2 hour tutorial; 1 x half to full day online workshop per semester.
Assessment	Quality Management in Practice Activity + Reflection (20%)|Quality Management Tools - Case Study (35%)|Quality Improvement Proposal (45%)
Timetable	View the lecture timetable | View the full unit timetable

Textbooks

Required	Required readings will be listed in the unit outline prior to the start of classes.

The University reserves the right to amend or remove courses and unit availabilities, as appropriate.