Conflict Management and Resolution

Develop your interpersonal and conflict management and resolution skills. Register now and start anytime.

10 hours

About this short course

Conflict is a part of everyday life and is a reality we deal with in our families, communities, politics, and workplaces. Conflict occurs when individuals disagree, often due to a difference in perceptions, thoughts, feelings, values, or requirements. If managed well, in whatever context it occurs, conflict can lead to positive outcomes.

On completion of this course, you will have developed your interpersonal and conflict management and resolution skills and be able to apply various tools, and strategies in the workplace to generate positive outcomes.

How to get credit for this course:

On successful completion of this course, you will receive a digital Certificate of Completion as well as a credential point to support your further study. This course is one of several courses in our Professional Skills suite. View our full list of courses available within this suite and learn how to accrue your credential points.

Who should do this course?

The course is designed for people interested in developing their conflict management and resolution skills and learning strategies and techniques to use in the workplace and in life more generally.

Course Structure

This self-directed course provides 10 hours of quality learning. You will have up to six months to access the materials and complete the course once you register.

On completion you will be able to:

Define conflict and identify causes of conflict.

Identify and use different conflict management styles.

Apply the tools and strategies to resolve conflicts.

Meet your instructor

Dr Cherie Hawkins

Dr Cherie Hawkins' main area of expertise is in career development and life aspirations, and she is passionate about programs, projects and activities that enable individuals to build their skills and knowledge through experiential learning.

This course has been developed by a team of highly experienced educators, industry experts and skilled professional practitioners including Dr Cherie Hawkins, Dr Ana Lobo, Jennifer Kemp-Smith, Dr Amanda Harper, Associate Professor Andrea Carr, and Netty Gibson. It has been informed by community and industry consultation and draws on contemporary principles and practices.

View Cherie's Staff Profile