First Steps for New Students

Congratulations on receiving an offer to study here at UTAS.

We look forward to having you join us.

There are three key steps that you need to work through to ensure that you are ready to start your university studies. These pages will guide you through those steps. There are also a range of events, fact sheets and on-line tutorials designed to assist you on this journey.

Step 1. Enrolment

The first step is to complete your enrolment and other important administrative tasks. The list below will step you through this process from beginning to end. If you would like assistance with this enrolment step, we recommend registering for a Ready for Uni session at your local campus.

* Please note:

  • International students needing help will be given this information at your orientation session so you do not need to attend Ready for Uni.
  • University Preparation Program and Bachelor of General Studies Pathway students needing help should not attend Ready for Uni, instead you can register to attend a tailored session for you by contacting the Pre-Degrees Office: phone +61 3 6324 3391 (Launceston/Cradle Coast) or +61 3 6226 1045 (Hobart).
  • Sydney students do not need to register for Ready for Uni, this information will be provided during your orientation program.

If your application has been assessed as successful, you will be sent an offer notification via email. Please note that offers for post-graduate and mature age applicants will be processed later than those for school leavers.

  • If you are a domestic student you will need to log into your eApplication account to view your offer letter
  • If you are an International student, you will receive your offer letter via e-mail

Please see these Ask Us articles for additional information to get you started – to explore more on this topic, type a question into Ask Us:

In the details section of eStudent, you can update your contact details – look for 'Contact' on the left hand side – including your postal address, phone number and personal email address.  International students please remember to add your Australian address and contact number once you arrive in Australia.  This is a requirement of your visa. 

If the information on the other tabs of the details section, including disability, citizenship and residency, cultural and personal, are incorrect or need to be updated, please contact the Student  Services and Information Centre for more information on how to request the changes.

Please see these Ask Us articles for additional information to get you started – to explore more on this topic, type a question into Ask Us:

Before you enrol in units through eStudent, there are several forms that you will need to complete; you will not be able to enrol until they have been submitted:

  • Request for Commonwealth Support and HECS-HELP (Domestic students only in a CSP)
    • You will need your tax file number (TFN) to complete the form if you will be applying to defer your tuition fees to a HELP loan*.
  • Institution Terms and Conditions – you will need to view these and confirm that you accept them.
  • Parent/Guardian Highest Education Details – this information is being collected by all universities for a long-term government study. You will need to indicate the highest level of education your parent/s achieved in their lifetime (if known).

For assistance with this step please see the Video Tutorials 

* Domestic students who are eligible to defer their fees additionally have the option of completing a Request for SA-HELP Assistance, to defer their Student Services and Amenities Fees, instead of paying them up front.

*University Preparation Program students do not have to pay any fees but are still required to complete this form.

Please see these Ask Us articles for additional information to get you started – to explore more on this topic, type a question into Ask Us:

The University uses UTAS webmail (within your free Office 365) as the main way of communicating with you after you accept your offer.  It is important to start checking your webmail regularly, and to use this email address to communicate with us from now on.

You will find your login details for your UTAS email in eApplication.  The IT Service Desk can assist you with log-in enquiries and student systems set up. Phone 6226 1818 or email Service.Desk@utas.edu.au.

You can check your UTAS email using the Microsoft Outlook app or with Microsoft Office 365.  

  • The official Microsoft Outlook app is compatible with Android, iPhone and iPad phones and tablets and can be downloaded for free here.  
  • Enjoy a full, installed Office experience across PCs, Macs, Windows tablets and iPad and Android tablets, and most mobile devices.  You can download 365 for free on up to 10 devices.

Please see these Ask Us articles for additional information to get you started – to explore more on this topic, type a question into Ask Us:

As a student, there are a number of important dates that you need to be aware of during the university year, especially:

  • Deadlines for enrolment
  • Fee due dates
  • Withdrawal of units without financial / academic penalty

In particular, it's important to know when the Census Date falls for each of your units, as this is the last date you can withdraw without financial penalty.

Please see these Ask Us articles for additional information to get you started – to explore more on this topic, type a question into Ask Us:

The fees that you will need to pay will depend on your citizenship or residency status, and what type of place you have been offered. Some students are eligible to defer their fees to a HELP loan.

If you are a domestic student, you will be charged your tuition fees and Student Services and Amenities Fees (SSAF) separately. For international students, your tuition fees and SSAF will paid altogether in a lump sum. University Preparation Program Students please note that this information is not relevant to you, as you do not have to pay any fees.

If you are a domestic student studying in an undergraduate course, in most cases you will be offered a Commonwealth Supported Place, which means that your fees will be subsidised by the Australian Government. Most post-graduate courses are full fee paying.

Please see these Ask Us articles for additional information to get you started – to explore more on this topic, type a question into Ask Us:

Once you accept your offer, you will need to choose your units for your first semester of study. Your course structure, course rules and a listing of available units can all be accessed through the Course and Unit Handbook. See this video guide on how to choose, enrol in and withdraw from units.

Please see these Ask Us articles (and read in conjunction with the next section as some will only become relevant after you have enrolled) for additional information to get you started – to explore more on this topic, type a question into Ask Us:

If you are unsure about your unit choices, you can discuss your enrolment with a faculty officer.

Aboriginal and Torres Straight Islanders Students who would like to discuss their unit choices with someone, are invited to speak with an Aboriginal Higher Education Officer at Riawunna.

University Preparation Program and Bachelor of General Studies Pathway students please note: you do not need to choose units.  If you have questions about these steps, please contact the Pre-Degrees office to register for an enrolment help session: phone +61 3 6324 3391 (Launceston/Cradle Coast) or +61 3 6226 1045 (Hobart).

You now need to enrol in the individual units (subjects) that make up the first year of your course. You should enrol in units as soon as you can so you know what you are doing in the year ahead.

Check your UTAS e-mail using the username and password you received after accepting your offer. You may also have received a welcome e-mail from your Faculty that will assist with enrolment.

To enrol in your units go to your eStudent portal and follow the steps there.  For advice on completing your enrolment see the eStudent enrolment guide.

If you need assistance or advice about enrolment or any items in step 1, please register for and attend a Ready for Uni Session or an Enrolment Help session.  

  • International students: you will be given this information at your orientation session so you do not need to attend Ready for Uni.  
  • University Preparation Program and Bachelor of General Studies Pathway students should not attend Ready for Uni, instead you can register to attend a tailored session for you by contacting the Pre-Degrees Office: phone +61 3 6324 3391 (Launceston/Cradle Coast) or +61 3 6226 1045 (Hobart).

If you can't make it to a Ready for Uni session, or would like further help, you can contact your Faculty Officer for enrolment advice or Student Services for eStudent help if you know what units you plan on enrolling.

If at any time you forget your UTAS username and password please contact the ITS service desk on +61 3 6226 1818 (8:00am-6:00pm weekdays), 1300 304 903 (Local call charge within TAS) or Service.Desk@utas.edu.au.

Please see these Ask Us articles for additional information to get you started – to explore more on this topic, type a question into Ask Us:

And after enrolling:

ID cards can be made for you on-campus or, if you are a distance student, you can order one through the Student Services and Information Centre

Please see these Ask Us articles for additional information to get you started – to explore more on this topic, type a question into Ask Us:

Well done!  

If you have successfully completed all of these items, you are ready to move on to Step 2: Academic Preparation.  University Preparation Program and Bachelor of General Studies Pathway students go straight to  Step 3. Orientation and Settling In.

Remember, if you are having any trouble at all, or would simply like some more information, you should register to attend a Ready for Uni session.  Our staff are here to help you!

Questions? Visit askus.utas.edu.au

Step 2. Academic Preparation

University Preparation Program and Bachelor of General Studies students, please go straight to Step 3. Orientation and Settling In.

It is so important to be well prepared for academic studies before you commence classes in week 1. Completing our tailor-made program, UniStart is an absolute must.  

Regardless of whether you choose to study UniStart via on-campus or distance mode, the UniStart team will work with you to develop the essential skills required for independent learning and success at university.  

Topics covered in UniStart include:

  • Critical thinking
  • Research skills
  • Referencing 
  • Academic writing
  • IT skills
  • Library tours
  • Time and stress management

UniStart On-Campus consists of a series of engaging workshops over 4 days, and is on offer in Hobart, Launceston, Cradle Coast, Darlinghurst and Rozelle.  Enrolling in UniStart also provides you with access to online resources throughout the year.

UniStart Distance is a self-paced course that gives you control and flexibility, whilst offering the learning support you need.

For more information and to register for UniStart click here.

If you have been out of study for some time, and think you might benefit from further academic preparation, you may be interested in our semester and year long preparatory programs: the University Preparation Program, the Bachelor of General Studies Pathway or the Murina Program for Aboriginal and Torres Strait Islander Students.

Questions? Visit askus.utas.edu.au

Step 3. Orientation and Settling In

Well done, you are almost ready for the start of classes now.  

For those commencing their studies in semester one or two, there is an orientation program full of important events for you to attend.  Both on-campus and distance students are strongly encouraged to attend orientation. Orientation marks the beginning of your university life and is crucial to ensuring that you start your studies successfully.  If circumstances do not allow you to attend in person, then we recommend getting in touch with your faculty to ensure that you have received all the vital information, as well as working carefully through the information below.  

Below you will find your relevant orientation program, as well as a list of important resources that will help you settle in, and make the most of your university studies.

We encourage you to register to attend a Steps to Success session prior to orientation week.  This session will help you find out what to expect, get some study tips, practise using the online learning tools (MyLO) and meet other students over a bite to eat.  Some of these sessions are tailored for distance students and those returning to study or balancing work/life/study commitments. Register now.

* Please note:

  • University Preparation Program and Bachelor of General Studies Pathway students will be provided the same information and support as 'Steps to Success' during your course, so you do not need to attend this session.
  • Steps to Success is not available in Sydney.  Sydney Students, please be sure to attend orientation where you will receive this information and support.

Orientation Programs, Semester 2 2016

Your personalised orientation program will be sent to your UTAS email address, so please check it regularly.  You can now also see your orientation program through the links below. 

If you are keen to get a head-start in your preparations, register now for a Steps to Success prior to orientation week.

Hobart Orientation


Launceston Orientation


Cradle Coast Orientation


Rozelle Orientation


Melbourne* Orientation

* Faculty of Education students only


Orientation and Settling in Online Resource

For people new to UTAS, the university campuses can be a bit of a maze. Campus maps can be found here, however if you're ever on campus and lost, don't be afraid to just ask.

Getting to campus

We encourage you to use sustainable transport options to get to and from campus. Not only is it better for the environment, it's also a great way to stay fit and healthy.

For more information, see the articles below:
Facilities
  • Accommodation: Accommodation Services at the University of Tasmania offers accommodation at residences in Sandy Bay (Hobart) and Newnham (Launceston) and Burnie. For more information, visit Accommodation Services.
  • Gym and Sporting Facilities: Sandy Bay, Newnham and Cradle Coast campuses have fantastic gym and sporting facilities available to you. Visit the unigym website for more information.
  • Library: UTAS libraries are amazing resources for you, giving you access to books and other earning materials, as well as providing a space for you to study at all hours. Visit the Library website for further information.
Details of other campus facilities such as doctors, bookshops and cafe's can be found at the campus information site.
Health and Safety

The University is committed to ensuring the health and safety of its students when undertaking study, research or other work at a University campus or facility, or when undertaking approved field work activities. Student Safety information can be found on the Student WHS webpage. UTAS has security staff present on all campuses and they operate 24 hours. "Help Point" telephones are located around the University to enhance personal security. These Help Points connect you directly to UTAS security staff. Should you feel unsafe on campus or wish to report any suspicious activity or an incident, you can contact security staff through help points located around campus or by phoning the number listed on their webpage Security and Access. It would be a good idea to program your campus security number into your phone now and so it's there should you ever need to call them.

Understanding the university environment and what is expected of you takes time, but is highly important to achieving success.

Attendance requirements: All students are required to attend a range of classes every week. Depending on your units, these include lectures, tutorials, and workshop or practical sessions. Don't underestimate the importance of class attendance as much of the content taught in each unit will be completely new to you. You will be expected to keep up with the pace in which this new information is taught.  Missing a class here or there might be tempting (or necessary due to illness) but you should always ensure you catch up on any content as quickly as possible. It can be easy to fall behind.

Unit outlines – the key information and planning tool for each unit: In each unit you study, you will be given a unit outline in the first week (usually available in MyLO). Read it thoroughly and keep it somewhere easy to find to refer back to throughout the semester.  Your unit outline will list your assessment details, the topics/modules covered in the unit, information about who your teaching staff are and how you can get in touch with them, as well as many other important things.

Lecturers and tutors: Lecturers and tutors are there to help you understand the unit content and the assessment requirements, so we would encourage you to get to know them and ask them questions if you're not sure about something within your unit.  Remember that every expert was once a beginner!

Plagiarism: Plagiarism is a form of cheating and is taken very seriously at the university. Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them as your own. If you have any doubts about how to refer to the work of others in your assignments, please consult your lecturer or tutor for relevant referencing guidelines. The Academic Honesty module in MyLO is also a good place to learn the rules.

Behaviour as a University student: As part of our proud university community you are expected to behave in a responsible and considerate way to you fellow students and teaching staff. You can also expect to feel safe and be free from harassment and discrimination at all times. University Behaviour Contact Officers (UBCO's) are appointed under the University Behaviour Policy to provide a first point of contact for members of the University community who may have experienced harassment and/or discrimination.  Staff or students seeking assistance may contact any of the UBCO's listed here.

Please see these Ask Us articles for additional information to get you started – to explore more on this topic, type a question into Ask Us:

To succeed in your university studies, you need computing skills. At the commencement of your studies, it is generally expected that you should be able to use word processing, send emails and access online material. If you're not feeling confident about your computer skills, and would like some advice, please read the Computer Skills for Uni Advice Sheet.

  • MyLO (My Learning Online): For many unitsMyLOhouses unit outlines, lecture recordings and is where you submit assignments. You will need to become familiar with it as soon as possible. You will need your UTAS username and password to log in to MyLO, and you will also need to have completed your enrolment before your unit information becomes available. Your Student Advisers have prepared the following guides help you become familiar with MyLO: Understanding MyLO Part One and Understanding MyLO Part Two.
  • Wireless Internet: Join the University's wireless internet network, Eduroam. The Eduroam website has step by step instructions to help get you set up, either on your computer or smart device.
  • Office 365: As a UTAS student, you can download Office 365 for free on up to 10 devices. Enjoy a full, installed Office experience across PCs, Macs, Windows tablets and iPad and Android tablets, and most mobile devices.

The Service Desk can help you sort out any issues with University computing systems - passwords, MyLO, wireless access, etc.

Please see these Ask Us articles for additional information to get you started – to explore more on this topic, type a question into Ask Us:

There are a wide range of support services for students to assist with every aspect of your university life. Below is a brief introduction to some of these services. Be sure to connect in early with these services, to ensure that you have the support you need, when you need it.

The Student Centre is your first point of call for assistance. Staff at the counter and over the phone can help with administrative questions and issues and can also provide you with a referral to other services as needed. Visit the Student Centre at your local campus, or call 1300 361 928.

  • Learning Success and Language Development: The Student Learning team work with all in-degree students, domestic and international, to develop your academic skills, literacy and English language skills. They also offer programs that support you to acquire the specific thinking and studying skills for your disciplines. To see the full range of programs and services on offer see the Student Learning website.
  • Careers and Leadership: Making informed decisions about your career is an important step in the transition from university to work or further study. The Careers and Leadership team can help you to clarify important career issues, assist you with your career decisions and provide many services to support you to build your career. For more information see the Career Services website.
  • Riawunna Centre for Aboriginal and Torres Strait Islander Students: The Riawunna Centre provides a welcoming space for Aboriginal and Torres Strait Islander staudents to meet, study and access academic and pastoral support ans assistance. For more information and for centre locations visit the Riawunna website.
  • International Student Advisers: If you are an International student, then the International Student Advisers, located in both our Sandy Bay and Newnhan campuses, are here to assist you. You can find more information specifically for you at the International Student Adviser page.
  • Disability Advisers: Your local Disability Adviser provides access to support and services for students with a disability and/or health condition. To find out how they can support you, visit the Disability Servicies website.
  • Counselling: UTAS counsellors offer confidential and professional counselling to students experiencing a range of academic, mental health and personal concerns including (but not limited to) anxiety, stress, depression, motivational problems and relationship difficulties. We recognise that these and other difficulties may impact your ability to study effectively. Find out more at the Counselling website.
  • Tasmanian University Union: The TUU provide a wide range of services from student representation and advocacy, to events and concerts, facilitation and support for student clubs and societies and publishing student media. Visit the TUU website to find out more.

Still not sure who to talk to? Have complicated issues that are affecting study, or need additional help with time management and study planning? Student Advisers can help you identify the main issues and find solutions, and connect you to specialised support if needed. You can make an appointment with your local Student Adviser here.

Please see these Ask Us articles for additional information to get you started – to explore more on this topic, type a question into Ask Us:

Distance study gives you the flexibility to combine study with family and work commitments. To succeed as a distance student you will need to develop good organisational skills and stay focused and self-disciplined.

Good preparation is key to your success. UniStart online is a flexible program designed to help you succeed, and we highly recommend that you register now. We also encourage you to attend orientation on campus. Orientation provides vital information, but is also a great way to connect in with your lecturers, and with other students.

Most of your learning activities and interaction will be through MyLO (My Learning Online). Utilise the Discussion Boards in MyLO to ask questions and discuss class content. Discussion boards are also an opportunity for students to connect with one another. Make the most of any study groups or Peer Assisted Study Sessions (PASS) available in your faculty.

The big challenge for many students is the feeling of isolation from fellow students and staff. One way to make connections is through the UTAS Life Distance Group on Facebook. The Community Friends and Network Programme (CFNP) provide social events on and off campus throughout the year which students are encouraged to attend. TUU also have Clubs and Societies where students with similar interests come together - sometimes after hours and off-campus.

All UTAS services such as Personal Counselling, Academic Skills Development, Careers Advisers and Student Advisers can be accessed via e-mail, phone or Skype/Lync. The UTAS Flexible Library Service offers an extensive range of services to distance students, so don't forget to access the library when preparing for your assessments.

If you are able to make it to one of the UTAS campuses you are welcome to access all our services on-campus as well.

Please see these Ask Us articles for additional information to get you started – to explore more on this topic, type a question into Ask Us:

To keep on track with your studies you should be dedicating approximately 10 hours per unit per week (including class time/listening to lectures online). Regularly reviewing your unit content will help you to grasp difficult concepts and better understand new information. University students quickly discover that good time management skills are required to successfully balance study, work and life.

The Time Management factsheet provides useful advice on how to best manage your time. There are also a few other online tools available to you to help with time management:

Please see these Ask Us articles for additional information to get you started – to explore more on this topic, type a question into Ask Us:

At times university life can be difficult as the study/work/life balance can become outbalanced. One of the tricks is learning to make stress your friend! Stress can help motivate and add to your creativity and problem solving. It is often s

To learn about stress and how to make it work for you, professional counselling services are available to you. This service is free and confidential, and can be accessed in person, via phone or online.

There are a range of resources on the Personal Counselling Website that you may wish to access, including factsheets on Stress Management and other topics as well as free downloadable audio resources to help make stress work for you.

Developing a social connection with other students, staff, and the university as a whole, can have a positive impact on your overall study experience. The good news is, there are many opportunities for you to connect with others at UTAS:

  • The Community Friends and Network Programme (CFNP) run many social events throughout the year to assist students from across the university meet one another.
  • The UTAS Life Facebook page is a great way for students to meet one another, and to keep up to date with what's happening on and around campus.
  • The TUU Clubs and Societies also offer a way for students with similar interests to engage with one another.
  • Don't be afraid to talk to others in your class, or form a study group! Whatever it might be, get involved in all that university life has to offer.

Please see these Ask Us articles for additional information to get you started – to explore more on this topic, type a question into Ask Us:

Congratulations on completing these steps. We hope you have found some helpful information here, and that you feel ready and excited to be commencing your journey with us.

Remember, if you are having any trouble at all, or would simply like some more information, you should register to attend Ready for Uni (Step 1) and/or a Steps to Success Session. Our staff are here to help you!

Where to next?