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Refund Policy

The following policies apply when requesting refunds from the University for any fees you may have paid.

If you have paid your tuition fees and are unable to commence study, you can request a refund of Course* tuition fees. Please see the Refund Policy for more information.

*A 'Course' for English Language Centre means the total period of study as shown in the Offer of Enrolment and/or the Confirmation of Enrolment (CoE).

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You have 2 options:

  • Full refund of fees

Pursuant to the provisions of the National Code 2007, the ESOS Act and the ESOS Regulations, the University will refund all of your fees if:

  • the course does not start on the agreed starting day; or
  • the course ceases to be provided at any time after it commences but before its completion; or
  • the course is not provided in full because a condition has been imposed on the registration of the University on CRICOS, or the registration has been suspended or cancelled, and you have not withdrawn before the occurrence of any one of the events stated above.

Any such refund will be paid within 2 weeks of the day on which the course ceased being provided.

  • Alternative Course

You may be offered an alternative course at the University at no extra cost to you. We will ask you to sign a document to confirm your acceptance of the placement in another course.

The University can, in special circumstances, remit an international student fee.

If you withdraw from a unit and/or course after the unit census date you remain liable for tuition and/or student contribution amounts. You will also record a fail grade against the unit or units concerned. Under normal circumstances you will not be entitled to a remission.

The Fees Remission Officer will undertake the assessment, approval and advice on receipt of an application for remission.

If you are a commencing student and successful in your remission application, a refund will be assessed under section 3.1 of this policy.  This provision only applies to commencing students.

If you make payments in excess of the cost of the tuition fees, the excess amount will be applied to any subsequent tuition fee liability.

If you have completed 50 credit points during one or more study periods of a degree course you are considered to be a continuing student.

If there is a change to your enrolment (e.g. you withdraw from a unit/s) or you qualify for degree admission early from an English language Course, or if there is a financial change (e.g. you are awarded a scholarship, bursary or sibling discount) a credit will be applied towards the next available semester and no refund will be possible.

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You may request prepaid tuition fees are transferred to the next available study period if all of the following conditions are met:

  • If you are studying an ELC course, approval must be given by the English language Centre, and;
  • Entry conditions to commence another course have been met, and;
  • The next intake/start date of the second course has resulted in you having to cut short your current course in order to commence the second course on time, and;

Any such refund is at the discretion of the Executive Director, Student Centre (or authorised delegate/s).

Please note that this refund agreement, and the availability of complaints and appeals processes, does not remove the right for the student to take action under Australia's consumer protection laws. In the event a student wishes to dispute the decision on a refund of tuition fee, the student has the right to the University's dispute resolution processes, which do not limit the student's right to pursue other legal remedies.

*A 'Course' for English Language centre means the total period of study as shown in the Offer of Enrolment and/or the Confirmation of Enrolment (CoE).

You may request prepaid tuition fees are transferred to the next available study period if all of the following conditions are met:

  • If you are studying an ELC course, approval must be given by the English Language Centre, and;
  • Entry conditions to commence another course have been met, and;
  • The next intake/start date of the second course has resulted in you having to cut short your current course in order to commence the second course on time.

Any such refund is at the discretion of the Executive Director, Student Operations (or authorised delegate/s).

Please note that this refund agreement, and the availability of complaints and appeals processes, does not remove the right for the student to take action under Australia's consumer protection laws. In the event a student wishes to dispute the decision on a refund of tuition fee, the student has the right to the University's dispute resolution processes, which do not limit the student's right to pursue other legal remedies.