Effective Communication Skills

Refine your communication skills and learn a range of strategies and techniques to use in your workplace. Register now and start anytime.

10 hours

About this short course

Effective communication skills are critical to develop in a rapidly changing environment where we are expected to apply a range of strategies to effectively communicate, using various techniques. Written, verbal, and non-verbal communication skills, and the ability to actively listen, are highly valued by employers.

On completion of this course, you will be able to refine your skills for speaking and writing clearly and confidently, develop various techniques for communicating, and develop active listen skills.

How to get credit for this course:

On successful completion of this course, you will receive a digital Certificate of Completion as well as a credential point to support your further study. This course is one of several courses in our Professional Skills suite. View our full list of courses available within this suite and learn how to accrue your credential points.

Who should do this course?

The course is designed for people who want to refine their communication skills and learn a range of strategies and techniques to apply in the modern workplace and life more generally.

Course Structure

This self-directed course provides 10 hours of quality learning. You will have up to six months to access the materials and complete the course once you register.

On completion you will be able to:

Apply various strategies that ensure communication is effective and efficient.

Write and speak with clarity and confidence.

Use a range of techniques and formats to communicate with people from different backgrounds and cultures, and who have different abilities.

Meet your instructor

Dr Cherie Hawkins

Dr Cherie Hawkins' main area of expertise is in career development and life aspirations, and she is passionate about programs, projects and activities that enable individuals to build their skills and knowledge through experiential learning.

This course has been developed by a team of highly experienced educators, industry experts and skilled professional practitioners including Dr Cherie Hawkins, Dr Ana Lobo, Jennifer Kemp-Smith, Dr Amanda Harper, Associate Professor Andrea Carr, and Netty Gibson. It has been informed by community and industry consultation and draws on contemporary principles and practices.

View Cherie's Staff Profile