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Emergency Management & Procedures

As per S.4.3 - AS3745 Planning for emergencies in facilities

Emergency numberEmergency contacts

Emergency Services (0) 000

Police non-emergency (0) 131 444

Poisons information (0) 131 126

University Security

All campuses (03) 6226 7600

Flood, chemical spill, power failure, structural instability etc.

Chemical spill

If the spill is a flammable solvent, or a toxic or suffocating substance:

  • Notify all persons in the immediate area, turn off all flames and electrical outlets, and evacuate the area.
  • Go to the nearest area free of vapour and call Security.
  • Do not re-enter the affected area.

Gas or water leak

  • Turn off the tap or valve if possible or safe to do so.
  • Notify all persons in immediate area; turn off all naked flame and electrical outlets; evacuate area if necessary.
  • Keep people away from affected area.
  • Call Security (or Aurora Energy on 1800 2111 for emergencies).

Power failure

  • Call Security (or Aurora Energy on 132 004 for emergencies).

Evacuation might be considered depending on the length of outage (Infrastructure Services and Development (ISD) to advise).

Nearby natural disaster, gas leak, civil disturbance, vehicle accident,
flood, severe storm damage etc.


Remain calmDon't panic.
AssessBe aware of danger to you and others. Do not enter dangerous areas. Keep others away.
Raise alarmCall security 
Await directionsFollow instruction from Security or Emergency Services. Do not evacuate unless directed by police.

Raising the alarm for external emergencies

Call (0) 000. If internal phone lines are unavailable, use a mobile phone. Tell the operator:

  • who you are
  • your location
  • your contact number
  • what the problem is.

Once the alarm has been raised, prepare to evacuate if directed and advise others in the area of what has occurred.
Consider self-evacuation only if your personal safety is at risk.

If you are instructed to evacuate your building for any reason:

Remain calm Don't panic
Alert Ensure wardens are aware of evacuation. Notify Security that you are evacuating.
Evacuate Remove persons in immediate danger first, then ensure remainder of building is evacuated to the nominated assembly area.
Check Ensure all accessible rooms, including toilets and meeting rooms, have been vacated.
Report Advise wardens of any unaccounted persons or persons who failed to evacuate.
Await directions
  • Follow instruction from Security or Emergency Services
  • When exiting a building in alarm ensure you move well away from the entrance to allow sufficient space for later evacuees to safely leave the building
  • Disperse evenly as possible around the nominated assembly area observing Covid19 social distancing requirements of 1.5m of separation at all times

Staff responsibilities during evacuations

It is everyone's responsibility to know where their building's evacuation assembly area is. You also need to know the most direct evacuation route from your workstation to the building EXIT, as well as alternatives. If in doubt, look for EXIT signs.

In the event of any evacuation, all staff are expected to comply with directions given by wardens. This may include being asked to:

  • Assist with moving persons away from the building entrance.
  • Prevent persons re-entering the building.
  • Remain or assist with persons who have impaired mobility/sensory limitations.

Personal threat from intrusion, assault, person at risk (drugs/alcohol or mental illness), etc.

Remain calm Do not panic; always consider your own safety.
Do not take risks

Do what is requested within reason; don't antagonise the offender.

Alert others if safe to do so. If possible, move away from the offender;

if unable to move away, contain yourself in a secure area.

Do what is asked Within reason, comply with requests.
Observe Note height, weight, age, clothing, speech, accent, etc.
AlertNotify Security or call (0) 000 if Ambulance or Police assistance is required.
Evacuate If your personal safety is at risk, self-evacuate if safe to do so.

Life-threatening events – armed assault, acts of terrorism


  • Escape - if able to safely do so.
  • Hide - Seek cover or conceal yourself from any perpetrator if you cannot safely escape.
  • Tell - Pass on any information you can to Emergency Services, but don’t risk your own safety or that of others whilst doing so.

For more information:

Heart attack, burns, cuts/lacerations, asthma or pre-existing condition etc.

Remain calm Don't  panic.

Danger – to you and patient

Response of patient

Airway – is it clear and unobstructed?

Breathing – is their chest rising?

Circulation – do they have a pulse?

Defibrillation – if an automatic external defibrillator (AED) is available, use it and follow prompts

AED iconAEDs can be used by untrained persons, if required.

More information on AED use: St John Vic - Defibrillators: Your basic guide on how to use one

Raising the alarm for medical emergencies

Raise the alarm by calling (0) 000, then notify Security.

Administer first aid as appropriate until a trained first aid officer arrives.

Keep uninvolved people away.

When calling (0) 000, tell the operator:

  • your location
  • your contact number – extension or mobile
  • the medical problem – describe the complaint (short of breath, sweating, pain location/type)
  • the age of the person (approximate if unsure)
  • whether the person is conscious or not
  • whether the person breathing or not.

Chemical, biological or radiological threat, suspicious package etc.

If you receive a phone threat:

Remain calmTreat the call as genuine. Prolong conversation, if possible
Seek supportHave a co-worker notify Security
Be attentiveNote any background noises in the call, voice characteristics etc.
Don't hang upStay on the phone until relieved. Don't hang up the call.

If you observe a package or substance threat within a building:

Don't touchIsolate the area; prevent others from approaching.
Raise the alarmNotify Security
Await directionsFollow instructions from Security or Emergency Services. Do not evacuate unless directed by police.

Download suspicious mail handling procedure (PDF 201kb)

Bomb threat checklist

1. Initial actions

  • Don't hang up.
  • Note time of call.
  • Keep the caller talking.

2. Questions to ask

  • Which building are you talking about?
  • When is the bomb going to explode?
  • Where exactly is the bomb?
  • What does the bomb look like?
  • What will make the bomb explode?
  • Are you the person who placed the bomb?
  • Why have you done this?
  • What is your address and telephone number?

3. What to listen for

  • Voice
  • Language
  • Noises: traffic, voices, machinery, music, other noises
  • Other: Was the caller calm/excited/intoxicated/angry?

4. Write down the exact wording of the threat.

5. Post call – record the following information and notify Security

  • Time of call
  • Duration of call
  • Person receiving call
  • Phone number of person receiving call
  • Date

Rubbish fire, electrical fire, oil/fat fire, gas fire

Rescue Assist persons in danger.
Alert Contact Emergency Services by calling 000 or by activating a break glass alarm. Call Security and advise of actions taken.
Contain Close all doors and windows if safe to do so.
Attack the fire with appropriate fire-fighting equipment (if trained and if safe to do so).
Evacuate Leave via the nearest safe emergency EXIT. Follow directions of wardens or Emergency Services personnel.

Common fire extinguishers in University buildings

Table showing types of fire extinguishers

Using fire extinguishers

R.A.C.E or E actions (above) can be performed in varying order depending on circumstance.

Take notice of the extinguisher type in your area.

Fire extinguishers are placed according to location requirements and the type of fire most likely to occur there. There are 4 basic steps when using a fire extinguisher:

  1. Pull pin at the top of the extinguisher, breaking the seal. (When in place, the pin keeps the handle from being pressed and accidentally operating the extinguisher.) Immediately test the extinguisher. (Aim away from yourself.) This will indicate whether the extinguisher works and how far the stream travels.
  2. Aim: Approach the fire, standing at a safe distance. Aim the nozzle or outlet towards the base of the fire.
  3. Squeeze the handles together to discharge the extinguishing agent inside. To stop discharge, release the handles.
  4. Sweep the nozzle from side to side as you approach the fire, directing the extinguishing agent at the base of the flames.

Help make our campuses safe for everyone.

  • Recognise risks and avoid potentially unsafe situations.
  • Use the University's security service and report any suspicious activities.

Help Points are located around campus. Press the button on the Help Point to call Security directly.

University contacts

Shared Services (ISD): +61 3 6226 2600

University support services