1.7 Support for Students Policy

The University's approach to the provision of academic and non-academic support for students will be comprehensive, culturally appropriate, consistent, and will have a particular focus on individual wellbeing and academic success. This includes timely access to:

• academic skills, literacy and numeracy support;
• study planning and course progression advice;
• counselling and mental health support;
• learning plan adjustments for students with a disability or health condition;
• culturally appropriate support for Aboriginal and Torres Strait Islander students;
• tailored support for international students;
• tailored support for neurodiverse learners;
• financial assistance, legal advice and housing information; and
• opportunities to connect with other students through peer programs, clubs, events, and societies.

The University will regularly assess students’ ability to be successful in their studies through the early identification of those who are at risk of non-completion or have not engaged in early support opportunities. When students who are at risk are identified the University will provide specific support to assist them. This includes:

• data-driven identification of priority students for outreach;
• proactive communication and advice based on engagement during the initial stages of study;
• follow up support from academic advisers to provide targeted advice to meet the individual needs of the student;
• connection to peer-led programs to support students’ transition to study, improve study skills, and build a sense of belonging; and
• triage to comprehensive mental health, financial or legal support based on the student’s individual circumstance.

The University will ensure a range of special considerations and academic adjustments are available to students when required. These include:

• flexible participation and assessment methods;
• approved reasonable adjustments due to a disability, ongoing health condition or an extended period of personal hardship; and
• approval for refund of fees and/or removal of academic penalty.

The University will ensure effective critical incident management and preparedness for supporting students in crisis through the establishment of:

• robust critical harm responses;
• emergency management planning and communications;
• campus-based security support; and
• after-hours crisis support.