Mail

Internal mail delivery

Mail is collected  Monday, Wednesday and Friday from Campus locations.

Delivery time: varies depending on collection time allow 3 - 5  working days

No stamp is required for internal deliveries.

See the list of internal mail bag numbers for University schools and sections.

External mail delivery

For delivery times and charges for regular, priority and express post, see the Australia Post website.

Australia Post collects outgoing mail for delivery to recipients outside the University.

• Letters should be enclosed in a University pre-paid envelope that is clearly labelled with the name and address of the recipient. Mail should be placed in outgoing-mail bags prior to the daily collection time. See below for information about priority and express post services.
• Parcels should be clearly labelled with the name and address of the recipient and placed in the outgoing-mail bag prior to the daily collection time. See below for information about priority and express post services.
  NB: If you are posting a particularly large or heavy item, or a large number of parcels, please contact ISD (Campus Services) the day before collection so that the delivery driver can organise a trolley.

International mail and parcel delivery

All international parcels and express post letters require a complete and accurate Electronic Advance Data (EAD) before sending, otherwise known as a pre departure customs clearance (PDCC)

Deliveries will not be accepted into overseas countries without this.

Please complete the customs declaration on the Australia Post website :

https://auspost.com.au/prepare-customs-declaration?fm=search-organic:customs%20form:1

Acknowledgement on the website of receipt of the customs declarations contains a link to print the declaration label. Print and attach to the postal item before placing in the internal mail system.

Confirmation email containing a QR code – this code is required if submitting items at local post offices,– please note postage must be paid on these items.

There are no changes for areas already using eparcel as the eparcel system already provides the required international information.

Postal charges

Regular mail and priority mail: the budget for regular and priority mail costs is centrally managed.

Express post: the cost of express post is the responsibility of individual schools, faculties and divisions. Sections should purchase their own express post bags from Australia Post.

Bulk mail-outs: The cost for bulk mail-outs is managed centrally. See below for more information about bulk mailouts.

PLEASE NOTE: All “Postage Paid” mail must be mailed through the internal mail and not in a regular post box as the Postage Paid only relates to our central mailing account. Posting in an external mail box incurs a significant post cost.

Bulk mail-outs

A bulk mail-out is where a particular letter or brochure is mailed to multiple recipients (25 or more).

Before your mail-out, please:

1. Contact ISD (Campus Services) at least one day before your mail-out so that they we can inform the Australia Post business hub.
2. Fill in the full-rate mailing statement form (PDF) and include it with your envelopes in the outgoing mail bag.

More information

Contact ISD (Campus Services) or see the Australia Post website.